Customer Support Specialist

Provide service to customers via support channels through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested via support channels. Suggest sale of related parts for full service.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features. Knowledge to provide alternative options if necessary.
• Provide customers with links to available digital resources.
• Utilize non-servicing time by reviewing company initiatives and communications to ensure well rounded knowledge of cross-functional initiatives.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate
• Intermediate knowledge level of Windows XP (Excel, Word, Teams and Outlook)

KNOWLEDGE & EXPERIENCE

• Minimum of 10 years' experience in sales of heavy duty automotive parts preferred.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Writing: Communicating effectively in writing as appropriate for the audience's needs.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension: The ability to understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.

WORK ENVIRONMENT

• Remote – work from home with the possibility to work inside a local branch if an office is available.

HOURS / SHIFTS

• Part-Time
• Up to 25 hours/week, based on need

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.