Junior Instructional Designer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Title: Junior Instructional Designer

Location: Remote from Colorado or Texas, USA
 

Position Overview: ServiceMax has an exciting opportunity for a Junior Instructional Designer / Developer to join our growing Product Training team. In this role, you will assist in the design, development, and maintenance of engaging and innovative training materials covering the ServiceMax application suite. Working closely with subject matter experts, you will help create a variety of learning solutions, including blended learning materials, hands-on activities, and on-demand video training, to educate customers, partners, and employees on key features and functionality of ServiceMax products. This position is perfect for individuals who are passionate about course design and development, with a strong desire to convey complex technical concepts in creative and engaging ways.

Key Responsibilities:

• Assist in the design and development of a range of learning solutions, including instructor-led presentations, participant guides, eLearning modules, hands-on labs, and blended learning activities.
• Support the management of curriculum maintenance plans, including creating new content and updating existing materials based on product updates and learner needs.
• Develop and implement a course maintenance schedule for eLearning tutorials and certification material updates to ensure ongoing relevance and accuracy.
• Collaborate with cross-functional teams, including product managers and engineers, across different time zones to learn about new features, identify training needs, and align learning objectives while being flexible to accommodate diverse work schedules.
• Help configure and customize the ServiceMax application for training activities, simulating real-world scenarios on both web and mobile platforms.
• Design and incorporate interactive elements into existing courses to enhance learner engagement and retention.
• Conduct gap analysis to ensure training materials meet learner needs and align with our certification and enablement goals.
• Stay current on ServiceMax product developments and implement new features into training materials to maintain relevance.
• Contribute to the certification and training operations process by assisting in the development of learning paths, course structures, and assessments.
• Write transcripts for AI audio and document video demo steps for handoff to video producers/editors.
• Utilize graphic design skills to create visually appealing and compelling/ engaging training materials, leveraging tools such as Adobe Illustrator and Photoshop, as well as Articulate 360.

Required Skills, Experience, and Qualifications:

• Education: Bachelor’s degree in Instructional Design, Communications, Education, or a related field (or equivalent experience).
• Experience: 0-3 years in instructional design, curriculum development, or related fields; experience or internships in technical writing or content development is preferred. Familiarity with the field service industry is a plus.
• Instructional Design Knowledge: Basic understanding of instructional design principles and technical curriculum development, with familiarity in Learning Management Systems (LMS) and mobile learning strategies.
• Graphic Design Knowledge: Basic understanding of graphic design principles including layout and visual hierarchy.
• Technical Proficiency: Experience with eLearning authoring tools such as Articulate Rise, Storyline, Camtasia, and the Adobe Creative Suite.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey complex concepts to diverse audiences.
• Project Management: Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Self-Motivation: A driven self-starter with strong interpersonal skills, capable of self-managing and prioritizing tasks effectively.
• Collaboration: Ability to work well in a globally distributed team and adapt to diverse work environments.

Travel Requirement: Minimal (1-2x year offsite team meetings)

All candidates must submit a portfolio showcasing previous technical curriculum and instructional design projects to be considered for this position.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."