SVP of Digital Engineering & Commerce Technology

Job Description:

Job Description

The SVP of Digital Engineering & Commerce Technology works within Merkle America’s CX & Commerce capability area and serves as a critical member of Merkle’s overall CX&C leadership team.

With a primary focus on commercial management of the team, including go-to-market strategy, offering innovation, and P&L responsibility, this role “GTM & Commercial Lead” role is for a hybrid practitioner – an expert in modern human-centered digital customer and employee experience; best practices in front-end and back-end engineering; and depth in commerce technologies (including commerce “adjacent” technology ecosystems, such as order management, inventory management, PIM/PXM, POS, payments, and marketplace platforms) – and commercial leader, who has lived experience running a professional services team delivering successful strategic project-based and retained work for ambitious clients across industries. 

You have a deep-rooted experience with technology, hands-on experience building complex systems, and inspire engineering talent.

Specific responsibilities include:

• Manage and communicate a vision for the technology discipline across Americas, while ensuring understanding across the practice groups / technology sub-disciplines and domains. 
• Be an executive sponsor on high-profile client engagements across Merkle; consult directly with clients and help steer high priority client relationships
• Support new business pitches and client development / cross-sell opportunities
• Establish a learning agenda to enrich the community by overseeing industry trends, while focusing on new technology and solutioning at the intersection of our industry-leading capabilities, in consideration of the CX overall solution roadmap and go-to-market plan
• Work with practice leads to create toolkits, frameworks, templates, and other IP that can be adapted/adopted across the discipline to accelerate time to market while boosting brand and delivery consistency
• Oversee and contribute to a thought leadership plan and roadmap, working with practices leads, Merkle Marketing, and the broader community building the Merkle CX brand with a consistent voice and tone across multiple channels including digital, corporate comms, and event engagement.
• Develop mechanisms to enhance the quality of Technology work across Merkle Americas (e.g., hands-on delivery, pitches, training programs, recurring work share meetings)
• Work with Client Finance and practice leads to develop cross-practice tracking, reporting, and data visualization (e.g., PowerBI) for staffing and utilization
• Establish a DEI strategy for the community that reflects consumer behaviors and the broader marketplace

Qualifications

• 15+ years of postgraduate work experience; success and progressively increasing responsibilities within the technology space, including consulting organizations, top-tier marketing agencies or similar professional services environments
• 10+ years of experience defining and leading technology strategy within large professional services firms, matrixed organizations, or F500 enterprises
• Domain experience across modern marketing technologies (including CRM, consumer data platforms, and marketing automation), experience technologies (front-end experience delivery, search, latest experiences), commerce technologies (eCommerce, order management, inventory management), and a broad array of personalization solutions. Familiarity with modern patterns (MACH, composability) and enterprise platform ecosystems (Adobe, Salesforce) and data science.
• An understanding of the craft of engineering, evolving modalities (e.g., the role of generative AI and co-pilots), excellence in modern complex systems and custom software and app development
• Demonstrated history of public presentation and engagement with leading technology communities
• Bachelor's degree in Engineering, IT, Computer Science, or similar

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