Fraud Compliance Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Fraud Compliance Specialist I works directly with a Fraud Manager to meet the requirements of the of the Fraud Management Program. This includes minimizing the bank’s exposure to loss from fraudulent activity.

These duties include assuming responsibility for monitoring and reviewing fraudulent items on customer accounts or items received by the bank. The Compliance Specialist I provides assistance to management in order to maintain a regulatory compliant culture while assisting in fraud prevention.    

Essential Duties and Responsibilities

• Responds to and investigates all reports of external fraudulent activity to include but may not be limited to: ATM, checks, loans, wire and branch transactions.
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with incoming data flow and assignment of fraud tasks to designated Team members.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing of fraud schemes.
• Provide consistent quality service to both internal and external customers to meet or exceed bank standards.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple-to-business correspondence, routine reports, and procedures.
• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
• Ability to abide by necessary state and federal regulations.
• Maintain a high level of confidentiality and exercise independent judgment and analysis.
• Be able to sit for extended periods of time with the ability to work in a cubicle environment.
• When necessary, must be able to work from home in an environment where customer data is secure and privacy is a top priority.
• Ability to work remotely and independently from direct Supervisor and other team members.
• Must be able to multi-task, prioritize incoming items based upon due date and/or urgency as well as perform in a fast paced environment.

Education and/or Experience

• BS/BA Degree (4 year) from an accredited university /college or two to four years’ experience in equivalent banking position, preferred

Computer Skills 

• MS Word, Excel, PowerPoint, and Outlook

Other Qualifications (including physical requirements)

• Must have good time management, communication, and organizational skills.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.