Accounts Receivable Senior Specialist (Remote-US)

Purpose and Scope

Perform all required tasks for the accounts receivable function by processing payments, posting cash transactions, communicating directly with customers, and balancing daily accounts receivable activity.

Essential Duties & Responsibilities

• Monitor customer account details for non-payments, delayed payments and other irregularities, building rapport with the customers to quickly resolve payment issues alongside business partners.
• Monitor daily payments received via check, EFT, or ACH and act as both a backup and source of overflow capacity for the primary payment processor.
• Regular reporting of key reports for accounts receivable (AR Aging, Unapplied Trackers, etc.).
• Problem solving and escalating key issues that are occurring with payments and notifying the interested parties.
• Continuous evaluation of current procedures and recommendations for process improvements.
• Backup and Overflow Transaction Processing:
• Inquire and follow-up with customers on outstanding account balances.
• Research chargeback, returns, and short ship deduction discrepancies.
• Track customer payment history and maintain customer files.
• Manage collection efforts and associated functions.
• Respond to customer inquiries in a timely, professional manner.
• Complete AR month-end close process for all companies.
• Assist with or perform other tasks as assigned.

Knowledge, Skills & Abilities 

• Good knowledge of accounting principles and procedures.
• Effective skills in oral and written communication.
• Ability to properly escalate information and provide the right level of information to the correct parties.
• High degree of familiarity with accounts receivable functions. Comfort with gross-and net receivable application processes (common in pharmaceutical and payment industries) preferred.
• Knowledge of computerized accounting software, including proficiency with Microsoft Excel and all Microsoft Office applications.
• Ability to analyze large sets of data and leverage tools to manage invoice volumes. Comfort with the SUMIF, VLOOKUP, and INDEX/MATCH functions in excel are crucial for success in this role.
• Ability to learn quickly.
• Ability to develop and maintain relationships with internal and external customers.
• Strong attention to detail with a dedication to accuracy.
• High degree of organization skills.
• Ability to work in a team as well as independently.

 Core Values

• The Accounts Receivable Associate is expected to operate within the framework of Tolmar’s Core Values:
• Center on People:  We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.​
• Are Proactive & Agile:  We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.​
• Act Ethically:  We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• ​Constantly Improve:  We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.​
• Are Accountable:  We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.​

Education & Experience

• Associates Degree in Accounting or Business or equivalent work experience.
• Six or more years of experience in Accounts Receivable.
• Leadership experience (either through direct management, driving change in an organization, or involvement in your community) preferred.

Compensation and Benefits

• Pay: $30.00 - $34.00 per hour depending on experience
• Benefits summary:  https://www.tolmar.com/careers/employee-benefits 

Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience. 

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

Working Conditions

• Working conditions are standard for an office environment in accordance with Tolmar's remote work policy.