Senior IT Business Analyst - Sales/CRM Business Processes

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

What you will do    

We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, Anaplan (or equivalent), Oracle CPQ & Subscription Management Cloud within the EMEALA region (focus on Salesforce sales cloud & Anaplan)

How you will do it:

·         Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements

·         Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design

·         Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, Anaplan, Oracle CPQ & SMC. Support business & IT in bridging any gaps

·         Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases

·         Support business change manager during roll out to ensure adequate communication, training & support is provided

·         Provide enhancement support. Triage new requests & set appropriate delivery expectations

·         Remote working options considered

What we look for

Required:

·         Deep experience with the commercial process and Salesforce Sales Cloud

·         An interest in data mapping, mining and modelling such as PowerBI

·         Hands on experience with Agile delivery methodologies and project management tools

·         Either an exposure to or an interest in learning Anaplan or prior experience with a sales planning platform

·         Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts

·         Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work

·         Ability to facilitate communication between business & technical delivery teams

·         Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement

·         Excellent Excel & PowerPoint skills

·         Ability to work independently (a good self-starter with a sense of curiosity) & within a team environment (may supervise others)

·         Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills

·         Experience with system integrations & understand how to troubleshoot data discrepancies

·         Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable

Preferred:

·         Bachelor's degree in relevant field

·         Experience working in an Agile environment    

·         Experience Salesforce sales cloud

·         In-depth knowledge of Lead-to-Cash processes 

·         Experience in Oracle CPQ desirable

·         Experience in sizeable multinational corporations