Senior Manager, Revenue Cycle

SURGICAL NOTES IS NOW PART OF SURGICAL INFORMATION SYSTEMS

This is a REMOTE position. 

Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2200 facilities across the US and Canada. 

The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Health Records (EHRs), Anesthesia Information Management Systems (AIMS), ASC business management, business intelligence and analytics solutions, and revenue cycle services. SIS has been recognized by Black Book Research for nine consecutive years as the No. 1 ranked ASC Technology Vendor[1]. SIS received the Best in KLAS Award in 2022 and 2023 in the ASC Solutions category for SIS Charts, SIS’ EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US by Energage for four years in a row (2021-2024).

For more information, visit SISFirst.com.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of Source Medical. Other company and product names may be trademarks of their respective owner.

[1]Black Book Research: “Top User-Rated Technology Solutions: Ambulatory Surgical Centers” February 2024, "Top Client/User-Rated Digital Solutions: Ambulatory Surgery Centers" February 2023, “Top Technology Solutions: Ambulatory Surgical Centers” March 2022, “Top Technology Solutions: Ambulatory Surgical Centers” March 2021, “Top Technology Solutions: Ambulatory Surgical Centers” February 2020, “Top Technology Solutions: Ambulatory Surgical Centers” April 2019, “Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers” April 2018, “Top Electronic Medical Records/Electronic Health Records Vendors” April 2017, & “Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors,” May 2016.

Surgical Notes, a Surgical Information Systems Company, is seeking a Senior Manager, Revenue Cycle to lead a revenue cycle team offering direct supervision of assigned managers with proactive communication towards decisions and actions that assure success. The Senior Manager, Revenue Cycle will accomplish clearly defined results for clients in a multi-client medical billing service. As a leader of other leaders, the individual in this role will develop and implement consistent strategies focused on driving best-in-class service, quality results, responsiveness and direction to assigned clients. To meet objectives, the Senior Manager, Revenue Cycle will partner closely with managers and associates to determine the staffing, tools, coaching and training needs of the department. 

ESSENTIAL DUTIES/ RESPONSIBILITIES: 

• Drives commitment to providing quality service to internal and external customers across the team by meeting or exceeding established metrics. 
• Monitor and support teammates on a daily basis, and provide leadership with metric updates  
• Drives results by focusing on high productivity and quality work.  
• Coaches team members to focus on time management, organization, and metrics. 
• Consistently measures and evaluates employees based on established goals and objectives for individual positions.  
• Engages employees in performance management activities according to agreed upon format and schedule.  
• Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation  
• Meets with employees to provide direct feedback and guidance one on one at least monthly and more often when necessary. 
• Effectively and actively participates in routine and non-routine meetings, performance improvement planning, strategic planning, project development and plan execution. 
• Responds to leader, client and associate’s questions and concerns with data and analytical observations geared towards providing direction. 
• Coaches performance to move associates forward towards accomplishing goals, and moves associates out timely when results aren’t forthcoming. 
• Works directly with Human Resources to review applications, arrange for interviews and interview applicants to obtain information on work history, training, education, and job skills. Recommends hiring decisions and explains why and why not. 
• Engages with other departments and third party vendors as necessary to support and manage any associate or client challenges to resolution. Consistently meets budgeted revenue and expense expectations. 
• Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics  
• Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings  
• Escalate issues to the VP, Revenue Cycle  
• Identify client needs as well as provide feedback to clients on best practice workflow  
• Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs  
• Manage month end reporting ; Manage client billing reconciliation  
• Manage fee schedule updates, charge master increases, contract grids and client profiles ;Prepare and send client invoices  
• Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.   
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time 

Benefit package including:

• Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Fully Remote

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. 

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates