NWE Deal Manager

NWE Deal Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

The Deal Manager role is critical in driving the successful execution of complex, high-value opportunities within the GEO. Acting as the central point of coordination, the Deal Manager ensures that all aspects of the deal lifecycle progress seamlessly from incipient opportunity stage to invoicing and revenue recognition. This position requires a strategic mindset, strong project management skills, and the ability to collaborate across functions to deliver optimal outcomes for the organization.

The Deal Manager provides professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

The Deal Manager applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Coordination of complex & critical deals end to end ensuring they flow smoothly from the development stage until the invoice is sent, across all functions and route to markets.
• Coordination of a selected complex and critical deals. 
• Consultancy throughout the negotiation phase, helping bridge customer requirements and HPE standards and avoid possible issues in later stages (for example, deal setup, T&Cs, delivery timelines, PO, pricing or config requirements, customer requested documents etc). 
• Support through issue resolution.
• Proactive updates across the different stages of the deal.
• Engagement with the right owners throughout the deal flow to anticipate actions and speed execution. 
• Post-mortems on attended deals and a respective action plan worked together with the owners.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years experience

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.