Customer Experience Agent

Tilt 🛸

Our mission is to make fashion accessible to all and inspire everyone to dress a little better. We believe e-commerce is in a rut, with brands lost in a decades-long void, lacking innovation, and mindlessly redesigning websites without fixing the real issue — making shopping fun and affordable.

Today, we are the UK's biggest live shopping platform focused on making shopping a joyful, social experience that brings people together and helps everyone level up their style. We're growing fast and hiring innovative problem solvers to build the future of shopping.

Culture 🛸

• Seriously fast-paced and challenging

• Experimental and obsessed with one objective: to build a groundbreaking shopping experience for the world

• Extremely ambitious, friendly, and want to win together

• You will be proud of your work for years to come

Your Mission 🫵

You'll play a key role in delivering an exceptional shopping experience. You'll help resolve customer issues through various platforms and share valuable customer insights to improve our innovative shopping experience.

What You'll Do 👷

• Represent Tilt with a positive, customer-first attitude

• Provide outstanding support via email and chat

• Quickly address and resolve customer concerns related to onboarding, orders, payments, fulfillment, etc.

• Handle sensitive and confidential information with the utmost diligence

• Share recurring customer feedback and trends with the team to enhance processes and fix root causes

Requirements 📋

We're looking for someone ambitious, curious, and relentless—a no-ego problem solver excited to build the future of shopping. Additionally:

• Fluent in English

• 1+ years of experience in email/chat-based customer support

• The ability to juggle issue resolution and concise communication

• Evening and weekend availability, with flexibility to accommodate varying shifts based on business needs

Bonus ⭐

• Experience working in a start-up environment

• Fluency in additional languages

• Knowledge of the fashion industry

Perks & Benefits ➕

• Stock Options

• MacBook Pro + Tech Budget

• Flexible and hybrid working as standard

• Canary Wharf office includes gym access

• Opportunity for periods of fully remote work, from any location