Complaints Legal Analyst

About the opportunity

We are seeking a motivated and reliable team member to support the Spanish Complaint Management & Prevention (CMP) department in Spain (Barcelona).

You will have the unique opportunity to make an impact at N26 by working with stakeholders across multiple functions.

In this role, you will:

• Work mainly on spanish authority and lawyer complaints 

• Help to identify the complaint root-causes and define possible solutions

• Assist and participate in mitigation projects (complaint prevention)

• Take over own small initiatives for improvement of processes

• Face a great variety of different topics and no monotonous work

• Witness a very good team spirit and cooperation

• Develop more bank-specific expertise esp. about compliance related topics

• Work on all processes in your area with a substantial degree of autonomy, and be a PoC if any issues arise

• Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

What you need to be successful

• You speak fluent Spanish, and fluent English, knowledge of French/German/Italian is a plus

• Relevant Bachelor’s degree (e.g. business or law studies) 

• Relevant work experience in a Compliance, Legal or Regulatory position is a plus

• 1 to 2 years previous experience in financial institutions or similar

• Good knowledge of our CRM system (Salesforce) and experience with process management tools like Jira and Confluence

• You use your time effectively, can prioritise appropriately and meet deadlines

• You are committed and eager to learn and want to drive the improvement and optimisation of our processes

• You enjoy working in a highly motivated team, but also have a high degree of autonomy

• Actively help yourself (and others) be successful.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.  
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.