At MNTN, we’ve built a culture rooted in quality, trust, ambition, and accountability – but most importantly, we genuinely enjoy working here. As the fastest-growing company in streaming, MNTN provides performance marketers with a best-in-class self-service AdTech platform that delivers the highest ROI on ad spend dollars. Our startup spirit powers our growth mindset, enabling our teammates to shape the future of Connected TV (CTV). We’re looking for people who thrive on ownership, impact, and growth opportunities to join us in our next stage of innovation and scale.
As a Partner Manager you’ll serve as a trusted advisor, supporting a portfolio of agencies and partners to drive engagement, platform adoption, and customer satisfaction. You will focus on building and nurturing strong relationships, ensuring partners are equipped with the knowledge and tools needed to maximize the usage, value, and outcomes of our platform. Your mission will be to develop and deliver impactful enablement programs that encourage partner proficiency and self-sufficiency to optimize performance and strengthen partnerships. This includes customizing content based on agency specialization, proposing playbooks and solutions to empower partners to succeed with their own customers and thrive independently. In doing so, you’ll help partners overcome challenges, drive retention, and support at scale. You will collaborate cross-functionally to align strategies and ensure partners are equipped with tools and resources to leverage our product to meet and exceed their business objectives.
You’ll combine strategic thinking, excellent communication skills, and technical aptitude to support partnership expansion and ensure a seamless partner experience.
If you’re passionate about empowering customers, building relationships, and making a meaningful impact in a fast-paced, growth-focused environment, we want to hear from you.
What You’ll Do:
Partnership Relationship Management
- Develop and maintain strong, collaborative relationships with key partners, including agencies, franchise groups, and broadcast groups.
- Serve as an external consultant to educate customers on MNTN’s solutions, best practices, and overarching strategies.
- Act as a liaison between agency partners and internal teams to resolve challenges and drive mutual success.
- Advocate for agency partners by communicating feedback and insights to shape product development and feature prioritization.
Platform Training & Enablement
- Lead tailored platform training sessions and workshops, leveraging resources and tools, to enhance partner proficiency and self-sufficiency
- Drive deeper platform engagement by showcasing the value of key features, new product releases, and encouraging the adoption of best practices.
- Empower customers to independently resolve challenges and optimize their experience by promoting self-service tools and resources.
- Stay informed on platform updates and industry trends, sharing relevant knowledge to drive expansion.
- Advocate for the platform’s value through ongoing education and strategic communication, ensuring customers are well-informed and maximizing usage.
Partnership Engagement
- Facilitate regular business reviews with partners to showcase platform value, insights, and opportunities for optimization.
- Act as a trusted advisor by leveraging deep expertise in the MNTN customer journey to effectively guide clients through each stage of their experience.
- Design and deliver tailored training programs that drive engagement, understanding, and campaign success.
- Collaborate with cross-functional teams to create content strategies/co-marketing initiatives that highlight success, case studies, and key feature showcases.
- Participate in virtual summits, conferences, and in-person events, while spearheading partnership on-sites, leading webinars, and representing the organization to strengthen relationships and drive partner success
- Translate usage and performance data into actionable insights that align with customer objectives and support retention and expansion strategies.
What You’ll Bring to the Table:
- 3-5+ years of experience in partner management, customer success, account management, or a similar client-facing role, or a related role within AdTech, MarTech, or Digital Media.
- Exceptional interpersonal and communication skills, with the ability to build rapport and engagement across diverse audiences.
- Proficient in training delivery, public speaking, and facilitating workshops or webinars
- Proactive problem-solving skills and a solutions-oriented approach.
- Data-driven mindset, with the ability to translate metrics into actionable, value-driven insights
- Adaptable to evolving processes, platforms, and customer needs, thriving in an innovative and dynamic work environment.
- Understanding of agency workflows and campaign lifecycle management.
- Experience with Salesforce, Google Analytics, or similar platforms.
- Proven ability to collaborate effectively across teams, including Sales, Solutions, and Marketing.
- Strong attention to detail with the ability to balance efficiency and quality in a fast-paced environment.
MNTN Perks:
- 100% remote within the US
- Flexible vacation policy with an annual vacation allowance
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN:
Our recruiters will always reach out using an email address ending with @mountain.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Petsmart, Build with Ferguson Master, Simplisafe, Yieldstreet and National University.
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