About Penbrothers
Penbrothers is a leading HR and remote talent management partner, recognized as one of the fastest-growing companies in the Philippines. We connect talented Filipinos with global opportunities in high-growth startups and dynamic companies, enabling them to work from the comfort of their own homes.
About the Client
Our client is driving sustainability in the fashion industry by providing innovative solutions that empower luxury brands and retailers to adopt a circular fashion model. Their platform offers customers the ability to resell, donate, or recycle items through a global marketplace network, supported by a blockchain-based system that addresses both sustainability and counterfeit concerns. This scalable model not only reduces waste but also enhances revenue generation, customer acquisition, and retention. The company collaborates with prominent brands such as Net-a-Porter, H&M, and Balenciaga, with teams in Singapore and Portugal.
About the Role
We are seeking a proactive and customer-focused Junior Customer Service Desk Agent to join our client's team. This role will be key in ensuring customer satisfaction by delivering exceptional support across multiple touchpoints. You will be responsible for addressing customer inquiries, resolving issues, and ensuring smooth communication between internal teams and customers.
What you’ll do
Respond to customer inquiries via email, chat and phone in a timely and professional manner
Provide expert-level answers to questions regarding services, pricing, logistics, and first-line support solutions
Troubleshoot customer issues by using open-ended questions, consulting support documents, and offering system training
Collaborate with internal departments to effectively address and resolve customer needs
Accurately input data into various platforms, ensuring that information is up-to-date and error-free
Actively contribute ideas to improve team processes and customer service
Manage customer issues from start to finish, ensuring a seamless resolution and high customer satisfaction
Monitor and track recurring customer issues and collaborate with relevant teams for long-term solutions
Maintain a professional and empathetic tone while communicating with customers
Stay up-to-date with the company’s services, offerings, and industry best practices to provide informed support
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