Senior Operations Manager

About Quidax
Quidax is a cryptocurrency exchange that simplifies the buying, selling, and storage of digital currencies for individuals and businesses. We also empower fintechs with APIs to offer cryptocurrency services to their customers. With a vision to create a world where sending money is as easy as sending a text, Quidax is building for Africa and beyond.

We value simplicity, people, integrity, customers, excellence, and discipline, and we're committed to fostering a remarkable work environment for Quidaxians (our team members).

About the Role
We’re on the hunt for a dynamic Operations Manager who will play a critical role in optimizing our internal processes, ensuring efficiency, and driving operational excellence. This role is pivotal to ensuring that Quidax operates seamlessly as we scale, and it will involve managing day-to-day operations, refining workflows, and ensuring that our teams have the tools and systems to thrive.

If you’re passionate about operations, have a knack for problem-solving, and love to see businesses grow from the inside out, this might be the role for you!

Key Responsibilities

1. Operational Strategy and Execution

   • Design, implement, and optimize operational processes that align with our business objectives.

   • Continuously identify inefficiencies and recommend solutions to streamline workflows across teams.

   • Partner with leadership to align operations with Quidax’s vision and strategic goals.

2. Team and Process Coordination

   • Coordinate cross-functional teams to ensure smooth collaboration and delivery of projects.

   • Act as the bridge between various departments to drive clarity and alignment in processes.

   • Work closely with the People and Culture team to ensure smooth onboarding, training, and integration of new team members.

   • Develop and manage scalable systems for tracking and reporting key performance indicators (KPIs).

3. Compliance and Risk Management

   • Ensure that all operational activities comply with industry regulations and internal policies.

   • Proactively identify risks and implement mitigation strategies to ensure business continuity.

4. Vendor and Resource Management

   • Oversee relationships with key vendors, ensuring timely delivery of services and products.

   • Manage budgets, contracts, and resources efficiently to meet operational needs.

5. People Management

   • Lead and mentor a team of operations associates, fostering a high-performance and collaborative culture.

6. Technology and Tools

   • Evaluate and implement tools or technologies that enhance operational efficiency.

   • Work with IT and Product teams to ensure systems are secure, up-to-date, and scalable.