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Support Engineer

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

Fluency in English required, 3+ years of software development and/or support experience, Familiarity with React, Next.js, Nest.js, and Typescript, Strong written communication skills.

Key responsabilities:

  • Monitor and manage alerting systems
  • Respond quickly to mitigate system incidents
  • Communicate regularly with stakeholders
  • Track and report on metrics and trends

Oowlish logo
Oowlish Scaleup https://www.oowlish.com
51 - 200 Employees
See all jobs

Job description

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements:
  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate 
  • 3+ years of software development and/or support experience 
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Strong written communication and documentation skills 
  • Strong leadership and ownership mentality.  Ability to work independently 


    • What You’ll Do:
  • Monitor and manage alerting systems, using DataDog and other tools 
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Respond quickly to mitigate system incidents and data issues 
  • Fully document incident timelines 
  • Communicate regularly with stakeholders, as well as Product and Engineering 
  • Track and report on metrics and trends 
  • Identify and act on areas of improvement, in both product and process 
  • Help with technical improvement initiatives

    • Benefits & Perks:

    Home office;
    Flexible Hours
    Competitive compensation based on experience;
    Career plans to allow for extensive growth in the company;
    International Projects;
    Oowlish English Program (Technical and Conversational);
    Oowlish Fitness with Total Pass;
    Connecting You (Internet allowance);
    Anniversary bonus;
    Wedding gift;
    Pet adoption incentive;
    New baby Oowl bonus;
    Back to School bonus;
    Streaming Subscription;
    PTO Bonus;
    Games and Competitions;
    Enjoy your national Holidays.

    You can also apply here:

    Website: https://www.oowlish.com/work-with-us/
    LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
    Instagram: https://www.instagram.com/oowlishtechnology/

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    #LI-JH1
    #LI-DP1
    #LI-LS1
    #LI-AB1
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    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    TypeScriptNodes (Networking)PostgreSQLMocha (JavaScript Framework)Jest (JavaScript Testing Framework)Datadog

    Other Skills

    • Problem Solving
    • Teamwork
    • Communication
    • Leadership
    Are you interested?

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