Senior Scout, Public Records (Internal)

Senior Scout, Public Records

Company Overview
A leader in the background screening industry, ScoutLogic is dedicated to providing a great experience for our clients and our team members. We focus on the development and use of technology & analytics to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on our dedication to outstanding service. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen ScoutLogic because of our ability to complete checks quickly and accurately while providing great customer service. 

Scope: Manages 3-5+ Scouts with ~$1MM in revenue. 

Job Summary
The Senior Scout, Criminal is a vital part of the Operations leadership team, and will primarily be responsible for the day-to-day criminal records management of a group of Scouts with specific client responsibilities.  This position is accountable for working within ScoutLogic’s client guidelines as well as the Federal Credit Reporting Act’s (FCRA) regulations to provide minimal turnaround time and high quality results on background research requests.

Reports to: Vice President, Operations - Pod Leader/Director, Operations

Requirements:

• 5+ years of overall business experience in a comparable industry
• 6 months tenure within current Criminal Research position at ScoutLogic
• Mastery of basic ScoutLogic procedures and tools

Responsibilities:

• Client Management and Satisfaction
• Client Escalations when required
• Personal workload
• Scout Management
  • Scout performance and objectives management
  • Daily workload management
  • Prioritization/escalation
  • Quality Assurance/FCRA report compliance
• Lead ad-hoc projects and/or reporting as required

Performance Measures

• Personal and Team Productivity 
• Personal and Team Quality (Weekly/Monthly QA)
• Customer Service Excellence (Client Feedback)
• Client Satisfaction (NPS)