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Remote Monitoring Specialist for a Dental Consulting Company in the US (Home-Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Experience in dental or orthodontic fields, Technical troubleshooting skills, Strong communication abilities, Familiarity with data management systems.

Key responsabilities:

  • Review and monitor patient scans
  • Communicate with orthodontic offices and patients

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201 - 500 Employees
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Job description

· Monitor Patient Scans: Review incoming patient scans submitted through the orthodontic dashboard, ensuring accuracy and completeness.
· Communicate with Orthodontic Offices and Patients: Respond promptly to messages and alerts from orthodontic offices and patients regarding patient scans and inquiries, providing support and guidance as needed.
· Troubleshoot Technical Issues: Address any technical issues or challenges that arise with the orthodontic dashboard or scanning process, troubleshooting and resolving issues efficiently.
·  Provide Patient Support: Assist patients with questions or concerns related to the remote monitoring process, offering guidance on scanning procedures and addressing any issues or inquiries they may have.
· Maintain Data Integrity: Ensure that patient data is accurately documented and maintained within the orthodontic dashboard, maintaining data integrity and adhering to established protocols.
· Collaborate with Team: Work collaboratively with other Monitoring Specialists and team members to ensure seamless operations and effective communication within the organization.
· Adhere to Protocols: Follow established protocols and procedures for remote monitoring, ensuring compliance with regulatory requirements and industry standards.
· Continuously Improve Processes: Identify opportunities for process improvement and contribute to the development of best practices and workflow enhancements within the remote monitoring department.
· Provide Feedback: Offer feedback and insights to leadership regarding system usability, customer experiences, and opportunities for improvement in the remote monitoring platform or processes.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data Integrity

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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