Application Support Specialist

It’s a great time to join Marymount University!  We are looking for faculty and staff who are passionate about providing excellent service to ensure a high quality student experience and collaborative working environment.

Title:        Application Information Specialist                   

Direct Supervisor:             Shawna Barker            

Status:                                 Full-time                               

Hiring Salary Range:         $45,000-$50,000      

Division:                              Operations                                

No. Direct Reports            0                                           

Target Weekly Hours       40

Location:                             Preferred Main Campus (on-site), but open to hybrid/remote.

Benefits Eligibility             Yes

JOB SUMMARY:

We are seeking a skilled and motivated Application Information Specialist to join our team. In this role, you will be responsible for the use and optimization of our CRM (Slate). You will collaborate with cross-functional teams to support and enhance application processes, ensuring the system meets the needs of the Operations Team while maintaining efficiency, accuracy, and compliance.

MAJOR DUTIES AND RESPONSIBILITIES

• Focus on Graduate CRM and student records

• Primarily responsible for the management of our Graduate instance of Slate. This would entail knowledge of our Graduate programs, the process of reviewing files and the accuracy of data entry.

• Processing and recording of high school and college transcripts

• Work closely with outside vendors to ensure the downloads of both Undergraduate/Graduate high school and college transcripts.

• Adding those to student records in an efficient and accurate manner.

• Review and release letters via our CRM

• Responsible for the communication and release of our Graduate admission letters on a daily basis.

• Importing records into our CRM

• We work with various outside vendors to gather student lead information. This position would need to upload and maintain the integration of those processes.

• Assist with reporting student information

• Work closely with the Director and others on the team to maintain and create reports within the CRM to accurately measure the recruitment efforts of the Enrollment Management team.

• Work with various partners both internally/externally

• Work with outside vendors and other offices on campus to determine their needs and help them get accurate information in a timely manner.

• Understanding and creating integrations

• Work with others on the Operations team to build and maintain integrations between our CRM and our SIS

• Must have a general understanding of integrations

• Support and Training

• Create documentation for use of training others on the enrollment team. This would include in both Undergraduate and Graduate admission offices.

OTHER DUTIES AND ASSIGNMENTS

• Performs other duties as assigned.

Education:

• Bachelor’s degree required   

Experience:

• CRM experience required.

• Minimum of 2 years higher education experience required.

• Must have good communication skills.

• Strong interpersonal skills and the ability to work well within a team environment.          

Licenses or Certifications            

Financial Responsibility                

No

Supervision                                       

No.

Special Knowledge  

 None

SPECIAL WORKING CONDITIONS

None

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission.  The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission.  For more information, please visit:  https://marymount.edu/student-life/health-wellness/title-ix-2/