BMS Applications Trainer

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

MAI Broker Management System (BMS) Applications Trainer

Reporting to the Sr. Manager of Mergers & Acquisitions Integration (MAI) Training and Organizational Change Management (OCM), the MAI Applications Trainer will deliver training to HUB employees on a variety of brokerage management systems, applications, point solutions and standard business processes related to client service.

Optional: Join one of the top acquiring firms as an MAI BMS Applications Trainer. We are seeking individuals who are enthusiastic about adult learning, supporting the learning journey of others and applying proven methodologies to ensure training objectives are met.

Priorities for the role include:

• Collaborate with business leaders, subject matter experts and team members to plan and schedule systems training events including new employee training, refresher training and continuing education
• Collaborate with IT partners to establish training environments (i.e., test data and training scenarios)
• Work with team members to define and execute key learning processes related to training logistics, regional differences, and custom learning requests
• Provide training on business workflows & processes delivering instructor-led application training in person or virtually in a group or individual setting
• Serve as backup and collaborate with team members on managing user access to Brokerage Management Systems (BMS), applications and online learning solutions
• Support development of appropriate courseware tools and applications along with ongoing assessment of existing tools
• Review training content and materials to identify continuous improvement opportunities
• Identify and communicate any specialized training needs outside of BMS applications to business unit
• Respond to post “Go Live” inquiries to assist individuals with BMS “how to” application issues
• Administer learning evaluations and assessments as defined by the curriculum. Conduct proactive results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses
• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements
• Participate in upgrade and maintenance update testing
• Stay up to date with industry technology developments
• Assist with redesign and maintenance of MAI Training and OCM communication templates and artifacts

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Qualifications:

• Advanced knowledge of P&C Insurance required
• In-depth, firsthand knowledge of Applied Epic required
• Proven experience with adult learning principles including evaluations & assessments
• Proven experience facilitating instructor-led training sessions in person or via web meeting process (on camera) required
• Excellent written and oral communication skills
• Brings an optimistic, can-do approach to all tasks and responsibilities
• Display a high level of EQ, focusing on interpersonal, motivational skills and positive attitude
• Ability to present ideas in business-friendly and user-friendly language
• Ability to identify innovative ideas and concepts quickly
• Advanced analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Formal education or certification(s) in adult learning, business communication, education, or equivalent insurance industry experience
• 5+ years of in-person and virtual instructional delivery or facilitation
• Ability to travel up to 25% between US and Canada

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $75,000 to $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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