Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technical Support Engineer (Tier 2)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Argentina

Offer summary

Qualifications:

Minimum 4 years of experience in technical support, Strong analytical skills and SQL proficiency, Understanding of system architecture, Excellent problem-solving skills.

Key responsabilities:

  • Investigate and resolve complex technical issues
  • Document and report findings to the engineering team

Commit logo
Commit SME https://www.comm-it.com/
501 - 1000 Employees
About Commit
Commit is a global tech services company with offices in New York, Israel, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Software, IoT, Big Data, Cloud, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
See all jobs

Job description

Description

The company is a startup on a mission to create a smart, digital and AFFORDABLE HMO in the US. We

are developing comprehensive health solutions, encompassing both medical services and health

insurance, with a focus on reducing healthcare costs through proactive member health management.

We are developing our product in a way that will make it easy for our members to manage their health.

They can get on a video call with our doctors, receive prescriptions and referrals for labs of specialist

from the app, track their test results and much more. We created a decision support system for our

physicians and use our data to give insights both to the patients and the doctors in order to have

preventive care.

We are seeking a highly skilled Technical Support Specialist to join our engineering team. In this role,

you will be responsible for handling tier 2 support cases, which you will receive from our customer

support service or alerting systems. Your primary goal will be to investigate and resolve as many

cases as possible before escalating them to the engineering team. This position does not require

direct interaction with customers but demands a strong technical background to analyze complex

issues, read logs, run SQL queries, and understand the system and its processes to provide effective

resolutions. This role involves working in shifts, including a shift on Saturday.

Responsibilities:

• Investigate and resolve complex technical issues received from customer support or alerting

systems.

• Analyze logs and run SQL queries to diagnose problems.

• Understand system architecture and processes to provide effective resolutions.

• Document and report findings to the engineering team.

• Identify and implement improvements in the system and customer experience.

• Work independently and as part of a team to reduce engineering load.

• Collaborate closely with customer support team and with engineering team


Requirements


• Minimum of 4 years of experience in a technical support role, preferably in a B2C

environment.

• Strong analytical skills to investigate and resolve complex technical issues.

• Proficiency in reading and interpreting logs.

• Strong SQL knowledge and experience

• Uderstanding of system architecture and processes.


• Excellent problem-solving skills and attention to detail.

• Strong communication skills to document and report findings.


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Systems ArchitectureTechnical SupportSQL (Programming Language)Log AnalysisCustomer Communications ManagementIssue Management

Other Skills

  • Problem Solving
  • Detail Oriented
  • Teamwork
  • Communication
  • Analytical Skills
Are you interested?

Technical Support Engineer Related jobs

See more Technical Support Engineer jobs