Technical Solutions Consultant (Remote FL, OH, GA)

About the business

The Technical Solutions Consultant responsible for every aspect of the customer API experience from discovery to production release and providing 3rd-level post-production support.  This person will support clients across all four Risk markets as well as provide services to create, enhance, and protect revenue; have prior experience in a customer service role and technical solutions; be able to communicate with all levels of our business.

The ideal candidate can be remote but within driving distance to Alpharetta, GA, Dayton, OH, or Boca Raton, FL for occasional onsite meetings throughout the year.

Responsibilities

• Provide technical API, XML and Web Services consulting services directly to external clients, sales teams, and other support staff for Financial Services, Collections, Healthcare, Government, Law Enforcement and Insurance verticals for Business Services’ products.

• Share API product knowledge, best practices, and code examples with clients in order to advance implementation completion. Conduct analysis and apply problem-solving skills to determine root cause of issues. Collaborate with, engage and escalate to appropriate resources when necessary to get issues addressed. Own correspondence with Sales and client until issue is resolved.

• Keep implementation project plans and project time tracking up to date.

• Communicate technical terms to internal and external clients of varying levels of technical understanding.

• Utilize technical expertise in providing 3rd-level API support to clients. 

• Conduct technical presentations regarding the LexisNexis API platform.

• Participate in departmental projects that improve the productivity of the team.

• Complete required training and skill development to support the client base, individual developmental needs, team objectives, department goals, and company initiatives in a timely manner.

• Work with opportunities involving popular solutions.

Requirements

• Bachelor's degree OR equivalent years’ experience.

• 2+ Years of Implementation experience and or experience working in software environments involving hands-on technical problem solving or technical implementations with clients.

• 3+ Years client facing experience or customer service experience preferred.

• Must be able to travel up to 10% of the time.

• Growth mindset: willingness/affinity to try new methods and new approaches to problem-solving. 

• Completes reports, trainings, communications, and other job-related tasks in a timely manner.

• Consultative skills with the ability to collaborate and explore options, to demonstrate and to effectively use active listening skills to understand client needs.

• Strong oral and written communication skills; solicits input and feedback

• Must be able to communicate technical concepts to both technical and non-technical audiences.

• Detail oriented; ability to manage multiple projects simultaneously and maintain a diverse breadth of product knowledge; stays up to date on product and industry knowledge.

• Strong analytical and problem-solving skills. Developed troubleshooting skills.

• Advanced time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.

• Strong ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict.

• Strong ability to build relationships and collaborate and interact effectively with internal and external, technical and non-technical clients and stakeholders.

• Self-motivated, and works well in a collaborative, team environment.

• Strong organizational and project management skills.

• Working knowledge and/or specialized understanding of API-based technologies (RESTful API, JSON, XML, Web Services) and Internet-based technologies.

• Experience working with an API and Web Service toolkit (ReadyAPI, SoapUI, Postman, Swagger, Microsoft .NET, JavaBeans, etc.)

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We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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