Communications Program Manager

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Leads the development, design, and implementation of Information Security awareness program initiatives while supporting broader corporate communications efforts. This role is responsible for creating and executing comprehensive communication strategies to drive engagement and promote a security-conscious culture within the organization. The ideal candidate is highly collaborative and will excel in writing, content development, and strategic planning, with experience in technology communications.

Job Description: Essential Functions

Communications Strategy and Planning:
Develops and implements creative communication strategies to promote information security initiatives. Plans and executes end-to-end communication campaigns, including measuring their effectiveness and impact.

Content Generation:
Writes and curates content for the company's Security and Privacy Center and CyberSmart Newsletter, providing homebuyers with actionable guidance on information security and consumer protection. Translates complex cybersecurity concepts into easily understandable content.

Presentations and Public Speaking:
Supports Information Security department with internal and external speaking engagements including presentation assets. Actively participates in internal fraud prevention working groups.

Stakeholder Reporting:
Tracks and reports on the effectiveness of security awareness programs, delivering actionable insights for continuous improvement. Collaborates with business and technical teams to ensure programs drive behavior change and foster a security culture. Supports the monitoring and reporting of industry news to corporate leadership, drafting and editing of news releases and other communications content, and publishing of corporate news and blogs.

Program Oversight:
Oversees various programs, including the Data Security Event Program, Information Security Awareness Program, Information Security Coordinator Council, and department communications. Ensures all communications are aligned with the company's security objectives.

Project Management:
Leads projects related to new training tools and communication initiatives. Regularly interacts with senior management and peers in other departments to gain cooperation, exchange information, and present project plans and reports.

Program Administration:
Oversees the program communications, including all assets, and identifies budget needs. Establishes clear metrics that align with Information Security goals and sets up routine reporting and tracking to measure program effectiveness. Facilitates work and problem resolution between work groups.

Job Complexities

• Analyzes diverse problems and evaluates various factors to determine appropriate actions.
• Exercises judgment within defined procedures and practices.
• Initiates corrective actions to resolve complex issues.
• Develops operational plans and ensures alignment with broader strategies.

Supervision Received or Extended

• Works under general direction and receives assignments in the form of objectives.
• Provides direction within established policies and enlists expertise from peers and external contacts.
• Work is reviewed based on meeting objectives, quality, schedules, and budgets.

Impact

• Drives awareness of security concerns, improves engagement in security initiatives, and promotes the adoption of security practices across the organization.
• Provides input to department strategic plans and budgets.
• Recommends changes to processes, policies, and standards.
• Influences senior management on department priorities and cost controls.
• Achieves objectives for multiple projects and resolves critical issues.

Knowledge and Skills/Technology Used

• Communications Strategy: Experience in developing and implementing communication strategies and campaigns.
• Content Development: Strong writing skills and experience in creating engaging content.
• Public Speaking: Ability to represent the department at various speaking engagements.
• Stakeholder Reporting: Proficient in tracking and reporting program effectiveness.
• Teamwork: Ability to establish and maintain effective working relationships.
• Strategic Management: Ability to communicate vision and direction, set goals, and measure results.
• Ethics: Deals with others honestly and adheres to company policies.
• Customer Focus: Demonstrates commitment to customer satisfaction.
• Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Experience with HTML, CSS, Adobe Creative Cloud, ContactMonkey (or other email delivery tool), CisionOne (or other media monitoring tools) and Power BI is a plus.

Typical Education

• BA/BS degree in Communications, Journalism, or equivalent experience is preferred.

Typical Range of Experience

• 5+ years of experience in a role focused on employee communications.
• 2+ years of experience in a role focused on information security or technology.

License or Certification (Optional)

• CEH (Certified Ethical Hacker), CISSP (Certified Information Systems Security Certified Professional), SSCP (Systems Security Certified Practitioner), CISM (Certified Information Security Management)

The pay range for this role is $95,00.00 - $127,150.00

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.