Consulting Director - Healthcare, Clinical Enterprise (Flexible Living Locations)

REQUIRED SKILLS:

• Ability to independently lead and direct teams in the delivery of complex performance improvement engagements by creating collaborative, high-performing work environments while continually addressing issues, removing barriers, and ensuring successful client outcomes; experience successfully managing engagement-wide economics, such as budgets, invoicing, and billing.
• Proven analytical and critical thinking skills required to effectively quantify financial and operational benefits for performance improvement initiatives, identify risks to achieving projected outcomes, and develop solutions to address data gaps or risks.
• Exceptional verbal communication and listening skills to understand client challenges, create customized solutions to achieve their business objectives, and manage client expectations around benefits and deliverables; proven ability to create presentations and proposals and deliver those with impact to key client stakeholders.
• Proven success in building strong relationships while leading a multi-faceted change process; demonstrated change management expertise and experience positively influencing change in a variety of complex environments.
• Team leadership experience including role definition and development, team building, coaching/mentoring, and performance management providing feedback through performance management.
• Demonstrated ability to build and maintain a professional network, recognize opportunities to enhance and expand relationships, and identify business development opportunities that align with Huron’s broad set of capabilities.
• Required to complete all assigned instructed courses and compliance trainings.
• Healthcare operations experience directing a hospital department, and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and broad-based change management, OR
• Hospital department leadership experience in roles that focus on hospital department operations, or other industry experience, OR
• Project leadership and complex design and implementation management experience within a consulting firm setting with a focus on inpatient, performance improvement.
• Seeking specific expertise in population health and/or value-based care leadership roles that focus on care pathways for risk-bearing providers, care delivery optimizations under value-based care arrangements (quality, outcomes, utilization, cost, and experience-related goals/KPIs), and/or experience across multiple VBC arrangement types (bundles, capitation, shared savings/risk).
• Seeking specific expertise in customer engagement and contact center operations leadership roles and practical experience with the full lifecycle of design, implementation, and optimization of contact centers (healthcare or non-healthcare settings) as well as a solid understanding of contact center technology (ACD, WFM, CTI, QA, IVR, CRM, PBX) and scheduling experience.

CORE QUALIFICATIONS:

• Bachelor's degree required.
• Willingness and ability to travel every week up to 80% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed (40+).
• Strong leadership and management skills aligning to Huron’s core values and competencies.
• Excellent communication skills – oral and written – and the interpersonal skills needed to quickly establish relationships of trust and collaboration.
• The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions.
• The ability to contribute on multiple projects of differing scale and duration.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Direct supervisory experiences of both individuals and teams.
• 8-10 years of consulting and/or healthcare operations experience.
• Preferred experience in a matrixed organization.
• US Work Authorization required.