Solutions Engineer

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Job Title: Finance Business Analyst (Billing Systems and Usage-Based Models)

Position Summary:

We are seeking an experienced Finance Business Analyst with a strong background in billing systems and consumption/usage-based billing models. This role focuses on optimizing billing, collections, and accounting processes while ensuring systems support dynamic pricing structures, real-time usage tracking, and accurate invoicing. The ideal candidate will act as a bridge between finance, operations, and IT teams, driving efficiency and accuracy across financial workflows.

Key Responsibilities:

Billing Systems Analysis and Management:

• Evaluate and manage billing systems to support consumption/usage-based and subscription models with downstream data flow to ERP systems..

• Collaborate with technical team and vendors to implement system enhancements for real-time usage tracking, invoice generation, and payment processing.

• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems.

Consumption and Usage-Based Billing:

• Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing.

• Work with product and technical teams to map usage metrics to billing rules and pricing structures.

• Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies.

Process Optimization:

• Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement.

• Collaborate with cross-functional teams to refine processes and align them with dynamic business models.

• Develop scalable workflows for supporting high-volume, consumption-based transactions.

Collections and Revenue Assurance:

• Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes.

• Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services.

• Partner with customer support to resolve billing disputes and maintain strong customer relationships.

Stakeholder Collaboration:

• Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives.

• Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems.

• Document business requirements, workflows, and system configurations to support ongoing improvements.

• Lead UAT testing for projects, with greater focus on scripting functional end to end tests.

Industry/Platform Innovation:

• Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8.

• Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches.

General:

• Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must.

• Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.

• Ability to work full-time spanning any of the 7 days of the week (the intended hours for this role are expected to be typical United Kingdom workday hours, but occasionally events may require scheduling after normal working hours and/or on the weekends to control interruptions to critical services and minimize business impact).

• Hybrid work arrangement requires consistent remote access over a high-speed Internet connection (not provided), and the ability to come in and work a minimum of 2 days each week from our 8x8 London office location (or more as needed to ensure consistent network/Internet connectivity).  (8x8 London office location: 3rd Floor, The Relay Building, 114 Whitechapel High St, London E1 7PT, United Kingdom).

Qualifications:

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or a related field.

Experience:

• 3+ years of experience as a Business Analyst with a focus on billing systems and usage-based billing models.

• Proven expertise in managing high-volume or consumption-based billing systems.

• Experience with financial and ERP systems (e.g., SAP, Oracle, Zuora, Aria, or BillingPlatform).

• Good Knowledge of data flow between CRM, billing systems and ERP

• In depth understanding of accounting principles and functionality offered by ERP systems

Skills:

• Strong understanding of billing processes, including subscription, consumption, and usage-based models.

• Proficiency in data analysis tools like Excel, SQL, or similar platforms.

• Excellent communication skills to interact with technical and non-technical stakeholders and resolve issues without need for escalation.

• Strong analytical and problem-solving skills with attention to detail.

Preferred Skills:

• Experience with automated usage tracking systems and their integration into billing platforms.

• Knowledge of revenue recognition standards and accounting principles (e.g., ASC 606).

• Familiarity with tools like Salesforce Billing, NetSuite, or custom billing platforms.

• Certification in business analysis (e.g., CBAP) or finance (e.g., CPA).

Work Environment:

• Flexible work arrangements with opportunities for hybrid or remote setups.

• Collaborative and supportive team environment focused on innovation in financial systems.

• Opportunities for professional growth and exposure to advanced billing technologies.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

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