Program Manager

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

The Program Manager is responsible for planning, organizing, and directing the completion of the project for all key stakeholders while ensuring deliverables are on time, on budget and within the scope of the project charter. An essential part of the role is to assemble and lead the project team, requiring excellent communication, people, and leadership skills with all stakeholders and cross-functional groups. Responsibilities include assigning tasks, setting deadlines, providing necessary resources, and meeting regularly with all stakeholders and support personnel. An ability to speak openly, honestly, and frequently with all stakeholders is critical to the overall project's success.

Requirements

Project Management

· Coordinate internal resources and third parties /vendors if required for the flawless execution of the project

· Ensure that phases of the program are delivered on time, within scope and within allocated budgets

· Assist in the definition of project scope and program objectives, involving all relevant stakeholders and ensuring technical content and practical testing are properly executed

· Ensure resource availability and allocation are utilized properly to deliver the program in multiple locations

· Develop a detailed project plan to monitor and track progress and milestones on each development and execution stage through to customer feedback and improvement opportunities

· Manage changes to the project scope, project schedule and project costs using appropriate documents

· Measure project performance using appropriate tools and standard project management techniques

· Perform associated risk management to minimize project complications and delays in delivery

· Create and maintain comprehensive project documentation in chronological order and meet specifications

· Conduct research for stakeholder needs and best practices to enhance design, and team participation and provide status updates

· As required provide weekly, monthly, and quarterly stakeholder progress reports as well as future action plans

Relationship Management

· Manage relationships with all key project stakeholders, suppliers, regulator agencies

· Build and establish a broad communications plan with all key stakeholders to ensure ongoing support, feedback, knowledge, and outcomes are shared throughout the life cycle of the project

· Attend internal/external meetings and conferences and liaise with regulatory authorities when required

· Arrange and lead monthly and quarterly meetings with all internal/external stakeholders.

· Engage external and internal stakeholders throughout the design and execution process, including program structure, continuous improvement, and progress review

· Communicate program statistics and successes with internal/external stakeholders for key messaging on press releases and communication plans

· Conduct regular performance feedback and evaluation sessions with customers to improve the delivery model

· Monitor individual and team progress toward goals, objectives and business plans and communicate ongoing progress, check for variances, and take corrective actions, as necessary

· Recognize milestone achievements, celebrate, and share achievements with team and stakeholders

Measurement of Project Performance

· Manage the financial budget to ensure all costs are monitored throughout the project and any deviations recorded and plans to rectify established in a timely fashion

· Ensure that projects are completed on time and exceed established milestones and final phases in program launches, which is critical to the success of the project lifespan

· Identify the time stakeholders and support staff spend on a project to ensure efficient resource utilization.

· Calculate the return on investment for project stakeholders and company executives

· Measure the impact of the project with agreed-upon outcomes from the stakeholders for the Program

Related Work Experience

· Minimum of 8 years of progressively responsible experience in program management, ideally within logistics, supply chain, or operations management, with proven experience in overseeing complex projects and programs. Experience managing cross-functional teams and aligning projects with organizational goals is highly valued.

Formal Education or Equivalent

· University Degree in Supply Chain, Logistics, Business Admin and /or related field of study

· Project Management Professional Certification (PMP) or equivalent (preference will be given to candidates with PMP certification or in progress)

Skills

· Strong analytical, documentation, and communications skills

· Proficiency in project management tools and change management practices

· Strong working knowledge with Visio, SharePoint, MS Office (Excel, Word, PowerPoint), MS Project, and Smartsheet

· Strong organizational and multitasking abilities to manage deadlines and ensure project quality.

· Excellent communication skills, both oral and written, with the ability to collaborate effectively with teams and stakeholders.

· Solid problem-solving skills and attention to detail.

· Strong attention to detail and problem-solving abilities to identify challenges, propose solutions, and drive program success.

· Ability to work independently and as part of a team, taking ownership of projects and ensuring alignment with organizational goals.

Other

· Proficiency in other languages; Mandarin, French, or Spanish would be considered an asset

· This is a hybrid or remote position

· Travel might be required from time to time