Senior Cash Applications Coordinator

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Please Note: This position requires in-house training in the Tampa, FL office. Candidate must be local.

Position Purpose: Associate selected will perform daily in office mail distribution to learn fundamental processes that we receive in our department for proper correspondence and payment allocation to ensure our members requests and needs are performed within or prior to our department pillar of excellence expectations. Along with various processes that we perform in CASH this candidate will perform data entry that includes identifying premium payments for payment allocation, reconciling unidentified payments to members accounts, reviewing EFT requests for updating or terminating members accounts for monthly drafting to be 100% clean at time of extrapolation and reporting for bank drafting to be performed.  Member accounts will be reconciled against multiple adhoc reports and ensure that monthly bank accounts, group payers and multiple payer platform processing is reported correctly. Along with these functions this associate will review incoming requests to reconcile members premium payment accounts for payment allocation to address payment discrepancies and perform root cause analysis to provide ticket resolution.

After graduating from our in-house training program, the associate will work independently on department processes with the aid of step actions to ensure quality driven results within the departments established metrics reporting are achieved. This associate will perform cross functional requests for payment reconciliation and process improvement. As we continue to strive for member excellence, if the associate finds a current payment process to be deficient then the associate will work with the management team to revise the process. Once the associate has completed and graduated from in- house bootcamp, they will be able to work multiple payment platforms and multiple internal membership systems utilized to post / or reconcile member premium payment reporting in a fast-paced working environment, that adheres to critical dates for processing and payment allocation to ensure updated member account reporting on multiple payment platforms.

Essential Functions:

• Identify and report any payment discrepancies found that need correction on a member’s account.

• Posts premium payments in Oracle AR as stated in our published department step actions.

• Coordinates EFT member set up, termination and maintenance in our AR system to ensure accurate banking drafts are performed.

• Processes SSA member’s transactions and cash posting to ensure payment allocation and / or recoupment is done accurately regarding the premium transactions.

• Coordinates payment allocation of premium payments for multiple members (i.e., from members, third party, or group payers).

• Performs quality reviews on multiple processes according to departmental procedures (step actions) and established metrics.

• Become SME (subject matter expert) in department processes to deliver accurate and excellence in payment allocation to our members.

Candidate Education:

• Required: An associate’s degree in related field or an additional one year of general accounting or accounts receivable experience may be substituted in lieu of degree

Candidate Experience:

• Required: 2+ years of experience in general accounting or accounts receivable

Candidate Skills (Preferred):

• Demonstrated interpersonal/verbal/written communication skills
• Demonstrated leadership skills

Technical Skills (Preferred):

• Intermediate – Microsoft Suite
• Intermediate – Proficiency in Microsoft Word, Microsoft Excel (formulas, pivot tables, data sourcing, data analysis, shared workbook knowledge and formatting).

Languages:

• English (written / verbal /comprehension abilities)

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act