Agile Product Manager, Cigna Select Health Plan Products

Join a team of dynamic healthcare professionals passionate about delivering affordability solutions through creative thought leadership that challenges the status quo. 

The Affordability Delivery Execution team is seeking an Agile Product Manager to support a large multi-year roadmap initiative within the Provider Network Strategy & Solutions organization. The Product Manager role requires extensive health plan product knowledge as well as agile delivery experience with an expert ability to decompose business strategy and product development components into tangible system features for development. This will be a trail-blazing role to drive true business product orientation to Agile Product Management roles within the organization. The ability to balance customer desires with scalable technology solutions in a technology modernization environment will be an integral component of this role.

Responsibilities Overview:

• Become a subject matter expert on down-market employer health plan client product needs inclusive of managed care, varying network access and traditional plan types.

• Develop a deep understanding of system constraints to ensure business products work with the systems to minimize scalability inhibitors (customizations, redundancies, etc.)

• Manage the product backlog by ensuring appropriate stakeholder alignment at each stage of the development lifecycle

• Assess business value and prioritizes all stories to ensure work focuses on those with maximum value that align with strategy

• Work with all stakeholders to make tradeoff decisions regarding competing priorities

• Collaborates with the product owners to continuously develop and communicate the vision for the scrum teams that are key to efficient and effective development.

• Collaborate cross-functionally with development team, experience groups for provider, customer (member), and client (employers) as well as marketing stakeholders

• Partners with strategy leads and Epic owners to understand market trends and desired shifts in delivery approach to drive prioritization of agile delivery work.

• Define the right key performance indicators (KPIs) to measure the product performance

• Define desirable, viable, feasible, and sustainable solutions that meet customer needs and supporting development across the product life cycle

• Some travel may be required (10%)

Leadership Skills:

• Act as a change agent to develop an Agile Product Management practice

• Ability to lead and influence in a matrixed environment, developing strong relationships with both business and IT leadership

• Strong decision facilitation skills, able to define options and their implications, and broadly socialize recommendations

• Strong business acumen - proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects

• Ability to deal with ambiguity, embrace change and help others see the opportunity 

• Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.

• Excellent communication skills – verbal, written and training, along with excellent presentation skills and information discernment based on audience (executive vs stakeholder vs delivery team).

Required Skills & Experience:

• Bachelor’s and/or Master’s degree preferred

• 5+ years of related work experience, either as a Management Consultant, Business Architect, Business Analyst, Business Process Engineer, Program Manager, Agile Program Epic Owner or Agile Product Manager, required

• 10+ years of Employer Health Plan experience, required

• SAFe 6.0 POPM Certification or willingness to obtain

• Knowledge of Employer Health Plan product end to end implementation components; benefits, claim, call, client, provider data, provider network

• Ability to leverage Microsoft Office applications at an intermediate to expert level to tell a story through roadmaps, presentations, data aggregation, process flows.

• Ability to navigate on-screen documentation and collaboration tools to drive comprehension and efficiency in a blend of virtual and on-site forums (core tools; Confluence, Jira, Mural, Power Point, Excel).

• Ability to self-orient in a Train the Trainer capacity to Cigna Agile Operating processes and tools to drive understanding across business and technology teams.

Preferred Experience:

• Additional SAFe 6.0 Certifications (CSM, RTE, STE, CSP)

• PMI Certification

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,200 - 188,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.