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Professional Service Operations Specialist (Northeast)

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in IT, security or business., Experience in services delivery or project management., Security certification or project management is a plus., Bachelor’s degree in relevant discipline..

Key responsabilities:

Assist with monitoring services-related reporting.
Manage proposal creation and workflow.

GuidePoint Security SME https://www.guidepointsecurity.com

1001 - 5000 Employees

See all jobs

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Professional Service Operations Specialist will report to the VP of Engineering or Professional Service Operations Manager (PSOM) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

Assist VP of Engineering in monitoring services related reporting including:

Services pipeline
WIP (Work in Progress) reporting
Proposal status and timelines for execution and delivery

Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)

Input accurate data into COGS / SalesForce/JIRA
Submit proposal requests to the Proposal Support Group (PSG)
Work with the relevant teams to ensure accuracy of the SOW
Work with the Account teams to properly forecast projects

Responsible for working with internal teams to address Invoicing / Accounting Issues
Document the full lifecycle of the services process and maintain updates, as needed
Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders
Manage staff augmentation process

Scoping/Gathering information for client needs/requirements
Managing the interview process with internal and client resources
Working with internal teams to onboard resources
Provide oversight on projects
Any additional tasks associated with the lifecycle of subcontractors

Required Experience:

At least 5 years IT, security or business-related experience
Experience in services delivery or project management
Security certification or project management a plus
Experience with cybersecurity technologies is a plus
Bachelor’s degree in a relevant discipline or equivalent experience
Strong organizational skills
Ability to multi-task effectively
Comfortable working in an independent, fast paced environment
Effective communication skills (written and verbal)
An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
Must be open to receiving constructive feedback and applying it to improve their results.
Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
Strong written and verbal communication skills.
Ability to work flexible work schedule required.

Travel Requirements:

Any travel/on site requirements as needed

Physical Requirements:

Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

If you have additional physical requirements/changes, please discuss with HR first

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option