Director, Patient Access Services

The Role:
Reporting to the Senior Director, Market Access Strategy & Trade Operations, the Director, Patient Access Services will be responsible for the initial build and ongoing success of the Patient Support Program for at least one oral TKI in the NSCLC market. This individual should be the ultimate patient champion, focusing on delivering the best possible patient experience with our patient support service offerings. Playing a key role within the commercial team, you will be instrumental in nurturing relationships with patients and providers helping to ensure patients access critical treatment in a timely manner. Working with other key functions, you will be an integral part of growing the company to meet the needs of patients and support their treatment journey. 

Responsibilities:

•    Lead the design, build, implementation, launch, and post-launch for the US patient support program for Nuvalent planned first commercial product, including vendor selection and management for the Nuvalent patient hub services (i.e., BI, PA, PAP, co-pay)
•    Collaborate with Patient Marketing to incorporate feedback from patients and patient groups on resources, offerings, and marketing materials.

•    Collaborate with Patient Marketing to incorporate connectivity for patients to outside support services through patient advocacy organizations.

•    Stay abreast of patient needs and monitor patient and provider feedback of service offerings
•    Create KPI’s and analyze the patient services program data and insights to identify opportunities for optimizing Nuvalent patient services offering; meet or exceed service levels based on KPI’s established at the program level
•    Develop Nuvalent policies related to the patient services program (i.e., free goods policy)
•    Develop external-facing patient and provider resources aligned with brand and market access marketing; work closely with internal partners leading website and brand
•    Partner with Safety, Quality, and PV and report AEs and product complaints through medical information
•    Partner with internal Field Reimbursement, Payer, and Key Account colleagues as appropriate for individual patient and provider access needs
•    Achieve brand-specific patient access objectives
•    Support appropriate coverage discussions internally with appropriate functions and externally with customers as appropriate
•    Work effectively and collaboratively with internal cross-functional partners, develop, and cultivate relationships with key external stakeholders including patient hub vendor
•    Partner with internal and external stakeholders to identify, anticipate, and address patient and practice reimbursement issues
•    Collaborate with Commercial Supply Team, Tech Ops, and Finance to inform forecast, gross to net, and manage inventory

Competencies include:
•    Foster a culture of empowerment, collaboration, and a focus on patient impact.
•    Demonstrated patient services program development and leadership 
•    Strong scientific and clinical orientation, comfortable with data, and ability to distill complex clinical information into business implications and credible narrative with internal and external stakeholders.
•    Exceptional communication and influence skills, with the ability to inspire confidence and collaborate successfully with varied stakeholders including the Brand Team and Product Development Team.
•    Drives for results- creates and nurtures a performance-based culture of continuous improvement, addressing concerns and conflict proactively.
•    Characteristics include being entrepreneurial, collaborative, and an energetic self-starter with strong interpersonal and analytical skills.

Qualifications: 
•    Bachelor’s degree
•    8+ years’ equivalent experience in Patient Support Services
•    Oral oncology product launch experience
•    Experience in non-small cell lung cancer preferred
•    Demonstrated strategic thinking, initiative, and creativity related to Patient Support Program processes
•    In depth understanding of relevant US legal, compliance, and regulatory requirements required
•    Experience in interactions with top US Specialty Pharmacies and Payers
•    Experience working with a variety of internal stakeholders, including field sales, marketing, trade & distribution, and market access
•    Strong interpersonal skills
•    Experience in patient services industry standard KPI’s and data analysis
•    Demonstrated organizational skills to manage multiple projects simultaneously, prioritize projects effectively and communicate at all levels within the company
•    Strong written and verbal communication skills (including presentation skills)
•    Up to 20% domestic travel