Associate Education Monitoring Analyst

Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

Available Shift Patterns

24/7- on a rotational basis

Interviews

Recruitment evenings will be taking place:

Tuesday 4th February- 8pm-9pm

Wednesday 5th February- 8pm-9pm

Start Date

The start date for this role will be 24th March 2025

Please note that the first 6 weeks for training will take place Monday- Friday 9am-5.30pm

Due to GDPR restrictions applicants must be UK based.

What’s the opportunity?

We are looking for Associate Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering. As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.

Here's how you'll do it:

Core responsibilities

• Content Assessment

• Monitor and assess keystrokes and accompanying screenshots

• Identify and flag safeguarding risks to schools/DSL’s

• Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.

• Provide timely responses

• Handle high volumes of content efficiently while maintaining accuracy

• Meet established response times for events

• Collaboration and Escalation

• Collaborate with team members to review unique incidents that require collective input or expertise

• Escalate high risk or complex captures to a senior member of the team for review

• Trend Feedback

• Actively monitor and share information on emerging trends with the team to keep them informed.