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Customer Resource Specialist I - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

Strong communication skills, Experience in support roles.

Key responsabilities:

  • Support applicants through the benefits process
  • Ensure cases are handled with care

Akicita Federal logo
Akicita Federal
11 - 50 Employees
About Akicita Federal
Akicita Cyber LLC dba Akicita Federal At Akicita Federal, we specialize in supporting efforts related to National Security and Homeland Security. We provide a wide range of services and solutions that aid in protecting the country from potential threats and ensuring the safety of its citizens. Our services include intelligence gathering and analysis, border security, cybersecurity, emergency management and response, medical support, and other critical functions. We are part of a large group of Tiospaye (extended families) within the Tetonwan (Lakota) Nation who identify as Sicangu (burnt thighs). Long ago the Sicangu divided into the Kul Wicasa Oyate (lower people) and the Heyata Wicasa Oyate (uplands people). Our Kul Wicasa ancestors favored lands where the Maka Izita Ska (White River) empties into the Mni Sose (Missouri River), while the Heyata Wicasa lived higher up towards the Paha Sapa (Black Hills). In the 18th century, when French traders began to interact with our people, they translated our Sicangu name into French and began calling us the Brûlées. This is how we eventually became known as the Lower Brule Sioux Tribe. https://akicitafederal.com https://www.lowerbrulesiouxtribe.com/
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Job description

Come Work at Akicita Federal, LLC:

About Our Program
The Public Safety Officers' Benefits (PSOB) Program stands as a testament to our nation's commitment to the brave men and women who serve in public safety roles. Established in 1976, our program provides crucial support through death, disability, and educational assistance benefits to public safety officers and their families. Each year, we process hundreds of claims that make a meaningful difference in the lives of those who have sacrificed so much for our communities.

Position Summary
As a Customer Resource Specialist I, you will play a vital role in supporting survivors of fallen officers, catastrophically injured officers, and their families through the benefits application process. Working within our dedicated team, you will serve as a secondary point of contact between applicants and the government, ensuring that each case is handled with the care, dignity, and attention it deserves. This position offers the opportunity to make a real difference in the lives of public safety officers and their families during their times of greatest need.
Join Our Team
If you're passionate about serving those who serve others and want to be part of a meaningful mission, we encourage you to apply. Your role will directly impact the lives of public safety officers and their families during crucial moments in their lives.

All positions require U.S. citizenship or legal permanent residence and the ability to obtain and maintain a Public Trust security clearance. Candidates must meet DOJ residency requirements, having spent three of the past five years residing in the U.S., working overseas for the federal government, or as a dependent of a federal employee overseas.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Empathy
  • Social Skills
  • Detail Oriented
  • Communication
Are you interested?

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