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Onboarding Agent- Colombia

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Colombia

Offer summary

Qualifications:

3+ years customer success experience, Experience in implementing customer support software tools, Technical troubleshooting expertise, Proven customer-facing role experience.

Key responsabilities:

  • Set up hotel profiles based on guidelines
  • Serve as primary contact during onboarding process

HyperGuest logo
HyperGuest https://www.hyperguest.com/
51 - 200 Employees
About HyperGuest
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data. HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability.
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Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in Colombia!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company


Responsibilities


  • Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for customers during the Onboarding process
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Achieve high Customer Satisfaction and retention

Requirements


  • 3+ years customer success experience
  • Experience in implementation of customer support software tools – A must
  • Experience is solving technical troubleshooting
  • Proven track record of working in a customer-facing role
  • Excellent English both spoken and written – A must
  • Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
  • Knowledge and experience with hotels reservation and Channel Manager systems – A plus
  • Strong analytical skills, with the ability to translate data into insights
  • Passionate to provide great service to customers worldwide

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementHardware TroubleshootingCustomer Information Control System (CICS)Revenue ManagementChannel ManagementBooking (Trades)

Other Skills

  • Analytical Skills
  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

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