Director of Operations, North Carolina

Director of Operations, North Carolina

Remote with residence preferred in the greater Raleigh area

COMPANY OVERVIEW:

AMSURG is a leading national healthcare provider focused on acquiring, developing, and operating ambulatory surgery centers (ASCs) in partnership with physicians throughout the United States.  We operate and hold ownership in more than 250 ASCs in 34 states and the District of Columbia, with medical specialties in gastroenterology, ophthalmology, orthopedics and more.  In 1992, AMSURG launched as a pioneer in the ambulatory surgery center healthcare sector, originating a physician partnership model that endures today.  In the three decades since, our company has become an innovator, advocate, and source for patients to find high-quality care in their communities.  AMSURG is a clinician-led organization changing the face of healthcare by delivering high-quality care that puts the patient first. 

AMSURG’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious: embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback.
• Instill Trust: have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other.
• Pursue Extraordinary: challenge the status quo, champion change, innovate, and constantly aim higher.
• Care Deeply: serve patients, partners, communities, and each other with empathy, compassion, and respect.
• Embrace Teamwork: work cross-functionally, break down walls, develop others, be inclusive, and unite to improve patient health.
• Inspire Joy: seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging.

Benefits

We offer you an outstanding total compensation package and various health and welfare benefit options to help protect your and your dependents’ health and promote your well-being. The benefits package includes medical, dental, and vision insurance, life and disability insurance, an HSA, Flexible Spending, a matching 401k, and an Employee Assistance Program.

Paid Time Off

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

POSITION SUMMARY:

The Director of Operations (DOO) is key to building strong local partnerships with our physician leaders throughout North Carolina. This role oversees governance of Ambulatory Surgery Centers (ASCs) and is responsible for optimizing center operations to enable growth. Oversight includes ~$50M in revenue in a multisite and multimarket environment. Responsibilities include building strong leadership pipelines, developing growth strategies for the region, and management of the P&L of Ambulatory Surgery Centers in partnership with ASC Center Administrators and Physician partners. This role typically oversees operations of 6-15 ASC’s depending on the market.

Work Schedule: Though the Director of Operations role is offered on a remote basis, travel is required throughout North Carolina to visit assigned ASCs. Occasional participation in onsite training and quarterly meetings is expected in Nashville and possibly other sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategy and Growth ​

• Reporting to the Vice President of Operations (VP) the DOO oversees the execution of center strategy with support from the VP in the development of local strategies​. 
• Identify opportunities to enable growth of assigned ASCs; including service line offerings and organic growth.
• Execute and support corporate initiatives ​to implement at assigned ASCs.
• Align with marketing initiatives and collaborate with Business Development, Physician Recruiting, Practice Recruiting teams, Communications, and other DOO’s to execute on drivers of volume growth.
• Collaborate with the VP and SVP in developing strategy and oversight to facility partnerships.
• Take lead on business development and other strategic planning initiatives providing the initiative to get ASC and board buy-in and execution of proposed strategies.
• Work with VP and SVP to develop and execute on strategies to grow case volume, reduce expenses, and improve patient experience and outcomes.
• Manage health system partners and provider equity group relationships to drive clinician satisfaction and operational success.

Operational Management ​

• Oversee ASC governance (e.g., prep for and run board meetings) for reliable decision making.
• Potentially sit on the ASC JV boards, as well as act as Chairman of the board in some cases.
• Tactical management of ASC initiatives and day-to-day operations.
• Mentor and train Center Administrators; coordinate onboarding, and the learning and development programs.
• Coordinate with Clinical and Revenue Cycle Management teams as needed to drive performance and improve revenue cycle key performance indicators (KPIs).
• Build and manage relationships with ASCs and physicians; schedule quarterly on-site visits at a minimum, more as business needs require.
• Develop and mentor Center Administrators with all business office functions, focusing on critical functions such as clinical and revenue cycle to ensure operational alignment, priority setting, and execution of overall management.
• Work with Center Administrators to deliver best in class staffing models; monitor full-time employee (FTE) utilization and make recommendations to promote cost-effective labor hour practices.
• Act as a backup to assigned ASC administrative functions, i.e., payroll and payables, in the absence of the Center Administrator or other personnel when warranted.
• Partner with corporate functional experts and support departments in a matrix organization to execute on management functions such as IT, HIPAA, audits, human resources, training and development, policies, procedures, quality, revenue cycle, and procurement.
• Develop and/or identify best practices; motivate the adoption of new opportunities.
• Mitigate legal issues in collaboration with the VP and legal department.
• Develop and execute on action plans at the ASC level by identifying opportunities and removing barriers.

Customer Relationship Management ​

• Support recruitment and retention of physicians for business development​ and market development.
• Effectively collaborate and communicate with partners and ASC stakeholders.
• Articulate corporate initiatives and partner to develop plans to support and implement them timely.
• Broker all appropriate AMSURG resources when needed; know when, how, and why to engage them.
• Maintain ownership of situations when AMSURG resources are engaged to ensure satisfactory resolution.
• Collaborate with the VP on governance and fiduciary responsibilities for assigned ASCs.
• Schedule and lead quarterly Board meeting agendas for each assigned ASC; solicit input from Physician partners and other stakeholders; capture board meeting minutes for transparency, legal and regulatory requirements.
• Monitor and follow through on all action items identified during and outside of quarterly board meetings for assigned ASCs.
• Responsible for governance oversight in all operational areas including:
  • Quality oversight
  • Operational Efficiency
  • Labor Market/Staffing
  • Policy and Procedures
  • Risk Management
  • Regulatory compliance
  • Patient Experience
  • Information Technology- Risk Mitigation, Security
  • P&L

Financial Management ​

• Manage and report on ASC financial performance.​
• Develop and manage center budgets and distribution process with support from VP.​
• Work with Center Administrators on annual capital requests to help drive growth and manage aging equipment​.
• Overall management of the financial performance of assigned ASCs; meets volume and EBITDA targets.
• Ensure awareness of financial performance and answer questions on variances to budget and expectations.
• Budget and forecast the P&L for assigned ASCs with input from facility stakeholders and VP.
• Oversee Revenue Cycle Management of assigned ASCs to ensure A/R benchmarks are met and cash flow is efficient and effective.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required:

• Excellent customer service skills.
• Excellent interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers.
• Strong leadership, management, and organizational skills.
• Understanding of healthcare trends and their relationship to Ambulatory Care.
• Able to juggle multiple projects; accustomed to tight deadlines while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills; comfortable delivering presentations to senior management, boards, community groups, physicians, and staff.
• Self-motivated; able to work without direct supervision.
• Ability to integrate and harmonize diversified functions.
• Ability to understand, influence, and partner with others.
• Excellent judgment and decision-making skills; able to resolve problems quickly and effectively.

Education/Experience

• Bachelor’s degree in healthcare administration or relevant field, and/or equivalent combination of education and work experience.
• Minimum five to seven (5-7) years of healthcare management experience; experience preferred managing up to ~$50 million in revenue.
• Working knowledge of contract negotiations and managed care models within a complex healthcare
• Multi-state healthcare system experience preferred.
• Minimum three (3) years’ experience managing healthcare operations staff.
• Knowledge of operations in an outpatient or physician specialty service line preferred.
• Clinical and/or Revenue Cycle Management experience preferred.

We are an Equal Opportunity Employer

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.  Must pass a background check and drug screen in advance of being employed.

#LI-CP1

#LI-REMOTE