Mortgage Representative, HOA

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Homeowners of America | Mortgage Representative 

THE POSITION  

The Mortgage Representative provides customer service to mortgage companies by providing policy documents, verifying coverage, and updating the mortgage clause on policies as requested. Prepares correspondence and fulfills the needs of mortgage companies to ensure customer satisfaction.  This position will report directly to the Customer Service Supervisor. 

WHAT YOU DO  

• Answer incoming calls and respond to basic policy coverage questions   

• Understand and process mortgage changes on policies  

• Process calls in a manner that ensures service levels are met or exceeded   

• Process mortgagee requests properly document files  

• Interface with team members, management, and customers in reference to customer service issues  

• Recognize when to refer callers to Customer Service Team and the ability to do so in a timely manner  

• Manage a large volume of inbound and outbound calls  

• Provide accurate, valid, and complete information by using the right methods/tools  

• Follow communication procedures, guidelines, and policies 

WHAT TO EXPECT: 

• Quick recruitment process through video calls. 

• Pay rate: MXN 102.00 an hour 

• Training: paid initial training, as well as ongoing training to help you develop in your role and career. 

• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing! 

• Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful! 

• Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING: 

• Experience with homeowners insurance preferred 

• Proficiency with Microsoft Suite (Outlook, Word, Excel, and PowerPoint)  

• Excellent listening and verbal/written communication skills   

• Ability to work independently and effectively in a fast-paced, high-volume call center  

• Strong attention to detail and good decision-making skills  

• Proven business and analytical problem-solving skills  

• Product knowledge of Property and Casualty Insurance  

• Gather and analyze information skillfully  

• Ability to learn and properly process information with Company specific software   

• Ability to follow policies and procedures  

• Ability to maintain confidentiality  

• Demonstrated ability to effectively manage difficult or emotional customer situations 

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload. 

• Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements. 

#LI-FQ1 

#LI-DNP 

#LI-Remote 

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.