Manager, Payments and Platform Services Revenue

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Fullsteam Accounting team is seeking a highly qualified candidate for our Manager, Payments and Platform Services Revenue with Payments revenue experience and the ability to thrive in a high growth and fast paced environment. This role is responsible for ensuring the billing and revenue recognition is accurate for our Fullsteam Payments process in both the US and Canada.

Primary Responsibilities:

• Maintain a deep understanding of the end-to-end payment transaction lifecycle, including system architecture, execution, reconciliation, and error handling.​

• Oversee the accounting for the end-to-end lifecycle of money movements, including payment origination, reconciliation, and reporting.​

• Manage the payments point-of-sale (POS) terminal revenue process and support operations in the billing and inventory accounting for the POS terminals.

• Reconcile all money movements to confirm activity happened as expected.

• Identify, triage, and assist with solutioning payment related incidents with cross functional and external partners. 

• Act as an additional safeguard to detect and prevent payment errors and losses.​

• Work closely with backend systems to ensure accurate and timely payment processing and reporting.​

• Develop and maintain documentation for payment processes and procedures.​

• Collaborate with cross-functional teams, including risk, underwriting, sales, operations and backend systems, to ensure efficient and accurate payment operations.

• Support the Operational Leadership and executive team on key financial decisions.

• Lead, mentor, and develop a high-performing accounting team.

• Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth.

• Set performance goals and regularly evaluate the team’s progress, providing feedback and guidance to ensure high standards are met.

• Manage the billing and revenue recognition process for Platform Services including insurance, marketing, and platform services.

• Accounting and reconciliation for the Merchant Capital Advance.

• Assist external auditors during interim and annual audits by providing documentation, explanations, and support related to revenue recognition practices and financial reporting.

• Assist with audit compliance documentation as necessary.

• Collaborate cross- functionally with other departments and business units to facilitate relationships, resolve variances and drive process improvement initiatives.

• Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.

Skills & Competencies:

• Proficiency in Payment Processing Revenue accounting required.

• Strong technical background, including specific knowledge of current accounting rules.

• Execution-orientation with a strong adherence to deadlines.

• Ability to analyze complex situations, identify problems, and develop effective solutions.

• Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines.

• Excellent written and verbal communication skills with the ability to communicate and collaborate with leadership, cross functional teams, and external sources.

• Capacity to think ahead, set clear goals, and develop long-term plans to achieve organizational objectives.

• Capable of bringing together diverse individuals, fostering a positive team environment, and promoting collaboration and teamwork.

• Dedicated to the growth and development of team members, providing constructive feedback, mentoring, and opportunities for learning and advancement.

Minimum Qualifications:

• Bachelor's degree in Accounting, Finance, or related field; CPA certification is a plus.

• 8+ years of proven experience in accounting related to payment processing revenue.

• 5+ years management experience with a track record of hiring, developing, and leading high caliber teams.

• Proficiency in accounting software and ERP systems; NetSuite, FloQast experience is a plus.

• Excellent analytical and problem-solving skills with attention to detail.

• Ability to prioritize and manage tasks in a fast-paced environment.

• Exceptional communication and interpersonal skills.

• Ability to work independently and collaboratively in a dynamic environment.

Remote with the need to attend meetings periodically as needed in our Atlanta or Auburn Corporate offices. Advance notice will be given for any travel required.  

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.