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German speaking Customer Service Agent (m/f/d) - remote within Spain/Portugal

fully flexible
Remote: 
Full Remote
Work from: 
Portugal, Spain, Maryland (USA), United States

Offer summary

Qualifications:

Fluent in German and English, Experience in hospitality or call centers, Passion for customer service, Available to start on November 25th, 2024.

Key responsabilities:

  • Serve as the first point of contact for guests
  • Identify issues and propose solutions proactively

limehome logo
limehome Scaleup https://career.limehome.de/
201 - 500 Employees
About limehome
We are one of the fastest growing hospitality players and the preferred brand for the modern traveller. We provide every guest with a private suite experience with contemporary furnishings, with amenities designed to make our guests feel at home and with a digitally enabled guest journey – all at exceptional value for money. We simply provide a place designed to stay! Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 200 properties in Germany, Austria, Switzerland, the Netherlands, Belgium, Spain, Portugal, Italy, Greece and Hungary. This is just the beginning. Stay tuned!
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Job description

Are you passionate about working with guests and you live in Spain or Portugal?
How about joining a digital hotel concept on our mission to be the 1st choice in travel for everyone, everywhere?


How you’ll be hosting with heart:

  • You are the interface between limehome and the guest as the first point of contact for any inquiries along all channels in our DACH market.

  • You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.

  • You give our guests a great limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.

  • You identify pain points & potential for improvement in day to day business and proactively propose solutions.

  • You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.


What you need to shoot for the stars:

  • You communicate fluently in German and English, other languages, i.e. Spanish, are a plus.

  • You have a passion for communication and attending to guests' needs.

  • You have a passion for customer service and stay calm even in stressful situations.

  • You fully support the concept and vision of limehome and work zealously to achieve our goals.

  • You don't mind working during the weekend.

  • Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.

  • You are available to join our team on November 25th, 2024.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

LinguisticsUser FeedbackSpanish CultureCall Center Experience

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Adaptability
Are you interested?

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