IT Operations Field Engineer

Role Overview
We are seeking experienced IT Operations Field Engineers to join and strengthen our team. This position requires advanced technical expertise, a strong work ethic, and the ability to work independently. As the primary point of contact for many of our clients, you will play a critical role in upholding the company’s reputation. Your professionalism and technical excellence will shape client expectations and solidify the foundation of our business relationships.

Candidates must reside within 60 minutes of Richmond and be adept at providing hands-on support, delivering high-quality installations, and resolving third-line escalations with minimal supervision.

Technical Support & Troubleshooting:

• Resolve advanced third-line issues involving servers, networking, and cloud systems.

• Administer hybrid environments with technologies such as Azure AD, Microsoft 365, and VMware.

• Configure and manage networking solutions, including VLANs, NAT, DNS, and firewalls.

Physical Engineering:

• Execute high-quality installations, including cable trunking, hardware setups, and network infrastructure upgrades.

• Ensure all on-site work adheres to professional standards and meets client expectations.

Project Support:

• Collaborate with the IT Field Operations Manager and fellow engineers on large-scale projects, such as system migrations and installations.

• Produce detailed documentation of technical solutions and configurations for future reference.

Salary & Benefits

• Salary: £40,000–£45,000.

• Flexible working arrangements based on project needs.

• Opportunities for professional development and progression.

• Fuel card and claim for business mileage.