At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. . .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want
- Do you have a gift for communicating data and new concepts which moves others to action?
- Are you looking for personal and professional growth where you can help others develop and achieve personal success?
- Does quality and accuracy keep you up at night and always a top priority in your work?
- Do you have a knack for connecting with others and building strong relationships with those you work with?
- Are you an overachiever who can manage multiple deadlines and projects while simultaneously managing a team of motivated associates?
What you will do
You will be responsible for leading the Corporate Compliance team to ensure perfect delivery of CAHPS compliance. This role is highly interactive with internal service and operations teams, IT, Finance and Information Security. Additionally, you will work to grow associate talent by providing clear role definition and performance coaching.
Responsibilities
- Provide direction and oversight of NRC Health’s quality assurance processes to ensure CAHPS compliance.
- Review, monitor, develop and implement processes that will continue to increase the quality of products and adherence to CAHPS protocols and vendor SLAs delivered to internal and external customers.
- Explore opportunities for process improvements and lead teams to implement.
- Coach and develop Compliance associates and provide personal development and cross-training opportunities.
- Oversee technical documentation (training documentation, SOPs, tracking logs, QAPs) and ensure all are up-to-date and comprehensive of all systems and compliance initiatives.
- Work closely with Product and Engineering to ensure product enhancement requests are captured, user stories are created, UAT occurs prior to release and training occurs on newly released enhancements.
- Collaborate with Customer Operations and Growth Team Leadership to ensure consistent delivery of communication and expectations.
What you need
- Bachelor’s degree required
- 3 - 5 years in a related field including service-oriented experience requiring multi-tasking with a high level of quality
- Knowledge and understanding of CAHPS compliance and protocols
- Excellent verbal and written skills
- The ability to work collaboratively in a fast-paced team environment characterized by multiple deadlines
