Part-Time Service Board Triage Technician

Drive Efficiency. Deliver Excellence. 
Medix Dental is a Midwest-based dental technology integration and support provider. Since our founding in 2003, we have partnered with dental practices all over the nation to manage their IT as well as advise strategically on practice technology decisions and compliance. By becoming an extension of our clients’ practices, we can minimize technology issues, increase practice profitability, and improve practice contentment. This has led to a reputation for quality, exceptional customer service, and client retention compared to the rest of the industry. To learn more about our company, visit https://medixdental.com/.

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Are you a multitasking pro with a knack for keeping things running smoothly? Do you thrive in a fast-paced, dynamic IT environment? If you’re seeking a part-time role where you can maximize your impact, we want you on our team! 

About the Role: 
As a Service Board Triage Technician, you’ll be at the heart of our operations, monitoring ticket boards and ensuring issues progress efficiently. This role is ideal for someone who enjoys quick problem-solving, constant task-switching, and ensuring that clients receive top-notch support. 

Key Responsibilities: 

• Quick Wins: Identify and resolve straightforward tickets independently. 
• Client Communication: Provide prompt responses to inquiries and request clarifications to keep resolutions moving. 
• Team Collaboration: Follow up with internal points of contact and reassign tickets to the right resources for faster closure. 
• Streamlining Processes: De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions. 
• Ownership: Take charge of tickets that require minimal effort, like sending follow-up emails. 
• Troubleshooting: Perform basic fixes for end-user devices, networks, and system configurations. 
• Proactive Follow-Ups: Ensure unresolved issues are addressed for an excellent client experience. 
• Overflow Support: Assist with incoming support calls as needed. 

What We’re Looking For: 

• Experience: 1-2 years in a ticket or IT support role preferred. 
• Technical Skills: Familiarity with troubleshooting, ticketing systems, and common IT tools. 
• Communication: Clear, effective verbal and written skills to engage clients and team members. 
• Organizational Skills: Ability to juggle multiple tickets while maintaining high client satisfaction. 
• Customer Focus: Strong commitment to delivering positive client interactions. 
• Proactive Approach: A solution-oriented mindset with attention to detail. 

Who You Are: 
You thrive on variety, excel at multitasking, and are driven to provide exceptional client service. This role is perfect if you’re looking to balance meaningful work with other commitments while contributing to a high-impact team. 

Why Join Us? 

• Flexible 20-28 hours per week schedule. 
• A supportive, collaborative team environment. 
• Opportunity to grow your IT and operational skills in a fast-moving industry. 
• Competitive hourly pay and a chance to make a real difference.