Senior Sales Operations Administrator - APAC

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Sales Operations Administrator to be a part of making this happen.

Location

Remote role, however must be based in Sydney, Australia

About the Role

The Senior Sales Operations Administrator plays a key role in owning and improving our lead to cash/order process by supporting sales staff with operational inquiries, maintaining data integrity between systems, and aligning our internal processes and documentation thereof to allow scalability for rapid growth. This position will help us expand our sales operations team globally into the APAC region, while aligning closely with our US-based sales ops team, and will play a cross functional role between many teams including Sales, Marketing, Channel, and Billing.

Responsibilities

• Support all aspects of the deal flow through Arctic Wolf’s systems (including customer’s contract and renewal cycle) to maximize effectiveness and reduce the administrative repetitive tasks for the sales representatives and Customer Success Managers (CSMs).

• Respond to sales representatives and be the in-region subject matter expert relating to leads, quotes, orders, and invoices. Resolve issues and answer quote, order, renewal, and invoice related questions.

• Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place. Audit closed orders to identify misalignments or gaps.

• Manage Partner Onboarding/Offboarding Process and serve as the in-region point of contact for channel sales.

• Serve as data steward for accurate partner, prospect, and customer data within Salesforce.

• Collaborate with legal and finance to structure custom quotes.

• Review, document and track complex transactions within SFDC.

• Provide guidance in defining, mapping, and documenting key sales operations process between opportunity creation and order entry in Salesforce.com.

• Document and create knowledge repository for first-tier sales support. Able to identify documentation gaps and proactively update. 

• Additional responsibilities as assigned by manager.

• Act independently with general high-level direction.

Who You Are

• Salesforce.com experience a plus

• Excellent communication skills: verbal, written, presentation

• Innovative, motivated, organized, self-starter

• Prioritize tasks to meet and exceed deadlines

• Ability to build and maintain positive working relationships and positively represent the operations department

• Problem-solving mindset that is enthusiastic and sees challenges as an opportunity to grow

• Initiative to own internal processes and identify solutions to become more efficient

Minimum Qualifications​

• 3 + years’ experience in sales operations role

• Undergraduate degree from an accredited university

Preferred Qualifications

• Previous experience working remotely a plus

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About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), as well as  on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees

• Bonus or commission pay based on role 

• Flexible time off and paid parental leave

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.