Development Product Owner Lead – Life Company Health Solutions

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Development Product Owner Lead to play an important role within the Life Company’s Health Organization.  We are looking for an experienced DPO who has demonstrated ability to work within an Agile framework to deliver business value. Within the Health organization there are multiple business models this individual will need to understand, our internal manufactured Medicare Supplement product, external partnerships for Medicare Advantage and Major medical products. This environment requires this individual to build multiple relationships and understand multiple systems.

As a Development Product Owner Lead, you will serve as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program.  Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program.  Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.

• Serves as a knowledgeable collaborator across multiple business or system domains; is expected to lead development across multiple teams at the program and Epic level.

• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps. 

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.

• Participates with portfolio, program and project level plans related to schedule, scope and resources.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

• Coaches and mentors less experienced Product Owners, including Seniors.

• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.

• Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor’s degree)

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Expert knowledge of Microsoft Office products, applicable databases and product management tools.

• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Advanced experience in analyzing and translating business requirements and the ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:  

• US military experience through military service or a military spouse/domestic partner

• 2 or more years of working experience with Financial data, Scaled Agile Framework, Scrum and Kanban, and Jira tools.

• Ability to work effectively in a fast paced, constantly changing environment.

• 1 or more years of experience working with the Health product business lines.

• Ability to handle dependencies across programs.

Compensation range: The salary range for this position is: $114,080 - $218,030.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.