UX Researcher Sr

• Role Title: UX Researcher Sr
• Direct Report: Head of Design to Product Design Manager
• Area: Design
• Location: Mexico / Serbia / Argentina

The Opportunity

We are a digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more. We’re in the process of rapidly scaling our close-knit team and we’re looking for people who are curious, driven, and excited by ownership!

We are seeking a UX researcher to join our Design team and support the development of our products. As a UX researcher, you will be responsible for analyzing and gathering customer feedback, pinpointing customer needs, and proposing product improvements. Getting deep into our customer needs through customer interviews, data analysis, competitive analysis, and user testing will be one key input into your process to inform our team about the core motivations, challenges and opportunities that our customers hold.  A successful candidate will have a solid underpinning in user experience research methods and hands-on applications. We’re looking for someone skilled and determined enough to uncover unique and business-impacting insights. Strong communication, attention to detail, ability to juggle competing priorities and meet aggressive timelines are key requirements.

Responsibilities

• The UX team at Incode plays a crucial role in uncovering insights about the needs, emotions, and behaviors of people who interact with our identity verification solutions, driving design decisions that empower our products.
• We collaborate closely across teams, including Product, Engineering, and Marketing—to build innovative, industry-leading products that deliver exceptional value for our users and align with Incode’s mission to redefine identity.
• As a User Experience Researcher (UXR), you’ll work alongside designers, product managers, and engineers to deeply understand user needs and create seamless, user-centric experiences.
• You’ll engage with stakeholders across all levels and functions, influencing every stage of product development from ideation to execution.
• Your contributions will be essential in crafting intuitive, effective, and delightful products that set Incode apart as a leader in identity verification.
• You’ll explore user behaviors and motivations through research methods such as interviews, usability testing, diary studies, surveys, and field observations.
• Conduct independent research on multiple aspects of our products and services, ensuring they meet the highest usability and performance standards.
• Gather and analyze user feedback via methods like usability testing, field research, surveys, and data analysis to inform and prioritize design decisions in a dynamic, fast-paced environment.
• Collaborate with Designers, Product Managers, Engineers, and other stakeholders to align research efforts with business goals and technical requirements.
• Effectively communicate research findings through written reports, visualizations, and presentations to influence product direction and strategy.

Qualifications

• Bachelor's degree in UX design, human-computer interaction, psychology, or a related field
• 3+ years of experience in UX research
• Strong analytical skills and ability to interpret and present data
• Experience with user testing and conducting qualitative and quantitative research
• Experience with user research tools such as UserTesting, or others alike
• Experience communicating research to executive stakeholders
• Excellent communication, presentation, and interpersonal skills
• Demonstrated experience to learn quickly and translate ambiguous requirements into tangible outputs
• Fluency in English, both written and spoken
• Self-starter/proactive mindset
• Proven track record of presenting actionable research insights that have influenced key business decisions. A portfolio showcasing studies that align with company goals and illustrate their impact is highly preferred. (e.g., portfolio case studies, data-driven results, or testimonials from stakeholders)

Nice to Haves

• Masters or PhD Degree in human-computer interaction, psychology, or a related fields
• Experience working in the identity industry
• Experience working in an agile development environment
• Demonstrated track record in facilitating product workshops