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ServiceNow Scrum Master & Quality Manager

fully flexible

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Proven experience as a Scrum Master and/or Quality Manager., Strong understanding of Agile frameworks and quality assurance principles., Experience with ServiceNow implementations is required., Certified Scrum Master (CSM) or equivalent preferred..

Key responsabilities:

Facilitate Agile ceremonies and coach teams.
Develop and implement QA processes and conduct audits.

Bravium Consulting Inc. Information Technology & Services SME https://www.braviumconsulting.com/

51 - 200 Employees

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Job description

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive. We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great, which is why we invest so much in our hiring process. We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together

As a ServiceNow Scrum Master/Quality Manager at Bravium, you will play a dual role in guiding Agile teams to deliver high-quality implementations while ensuring that our processes and deliverables meet the highest quality standards. You will facilitate Scrum ceremonies, mentor teams on Agile principles, and oversee quality assurance processes to optimize project outcomes. Your expertise will enhance efficiency and elevate the quality of our solutions for maximum value delivery for our ServiceNow implementations.

Key Responsibilities

Scrum Master Responsibilities:

Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure alignment and progress towards goals.
Coach and Mentor: Educate teams on Agile principles and practices, fostering a culture of collaboration and productivity.
Remove Impediments: Identify and resolve blockers or challenges that could hinder progress.
Stakeholder Communication: Provide regular updates on project status, risks, and dependencies to stakeholders.
Continuous Improvement: Promote reflection and adaptation to enhance team efficiency and workflow.

Quality Management Responsibilities:

Develop and Implement QA Processes: Define and enforce quality assurance standards, methodologies, and best practices.
Conduct Quality Audits & Peer Reviews: Perform regular assessments to ensure compliance with organizational and industry standards. Ensure all deliverables meet high quality standards.

Qualifications

Experience: Proven experience as a Scrum Master and/or Quality Manager, with a strong understanding of Agile frameworks and quality assurance principles. Experience with ServiceNow implementations is required.
Certification: Certified Scrum Master (CSM) or equivalent Agile certification preferred. QA-related certifications (e.g., ISTQB, Six Sigma) are a plus.
Technical Knowledge: Familiarity with ServiceNow platform capabilities or similar systems is a strong advantage.
Communication Skills: Excellent verbal and written communication, with the ability to convey technical concepts effectively.
Analytical Thinking: Strong problem-solving and data analysis skills for identifying inefficiencies and ensuring high-quality deliverables.
Team Leadership: Ability to lead cross-functional teams and create a positive, collaborative environment.

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, creative, and rapidly executed solutions.

We are a two-time ServiceNow Partner of the Year winner with Creator Workflow Partner of the Year in 2022 and ServiceNow Store Partner of the Year in 2024.

We are committed to excellence, providing competitive salaries, a comprehensive benefits package, and ample professional growth opportunities.