Practice Management Consultant – Member Employment Services

Pay Plan Title: Coordinator

Working Title: Practice Management Consultant – Member Employment Services

FLSA Status: Exempt

Posting Salary Range: $53,045 - $66,837

Office Location: Remote within Trillium’s Catchment area. 

North Carolina Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, or Wilson.

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium is seeking a passionate and dedicated Practice Management Consultant to play a vital role in shaping the future of employment services for individuals with serious mental illness (SMI) and severe and persistent mental illness (SPMI). This isn't just a job; it's an opportunity to make a tangible difference in the lives of people striving for recovery and community inclusion.

As a Practice Management Consultant of Member Employment Services, you will be at the heart of supporting and developing Trillium's Individual Placement and Supports provider network. Your primary focus will be to ensure that these providers deliver high-quality services that adhere to the established fidelity model. Why is this so important? Because consistent, model-driven services lead to positive outcomes, specifically, helping individuals with SMI and SPMI achieve and maintain competitive integrated employment (CIE).

This position offers a unique chance to blend strategic thinking with a genuine desire to help others. Join Trillium and become a part of a dedicated team committed to making a positive impact in the lives of those we serve. Apply Today!
 
On a typical day, you might:

• Develop and maintain knowledge of IPS Fidelity Model to reinforce fidelity with providers.
• Represent Trillium in the Provider Fidelity Review process and maintain information related to fidelity reviews including dates of reviews, provider outcomes and scores.
• Track data and identifies systemic needs to improve fidelity.
• Develop plans to support Provider Network on areas of deficiency.
• Complete Benefits Counselor training and share guidance from the State with the IPS teams related to Benefits Counseling.
• Provide consistent and accurate information to the provider network that de-bunks myths about how work impacts benefits.  
• Monitor, coordinate and provide Technical Assistance (TA) related to NC Core Milestone Payment Model.
• Facilitate routine monitoring of NC Core to ensure Milestones have been accomplished and documented accurately to support Milestones billed.
• Assess for and building IPS capacity and utilization.
• Collect caseload data from providers.
• Identify when a provider is at capacity and determine if a new Employment Specialist needs to be added or if Trillium needs to consider adding a new team.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 
 

Required Education/Experience:
Associate’s degree in Human Services, Health Administration, Business Administration, or Public Health Administration field and four (4) years of experience with mental health, substance use, and/or intellectual/developmental disability populations (operations and/or member-facing), or experience in healthcare operations, member-facing or policy experience. Experience with data analysis and use of reporting tools required. Working knowledge of value-based purchasing, value-based care and/or alternative payment model concepts.

OR 

Bachelor’s degree in Human Services, Health Administration, Business Administration, or Public Health Administration field and two (2) years of experience with mental health, substance use, and/or intellectual/developmental disability populations (operations and/or member-facing), or experience in healthcare operations, member-facing or policy experience. Experience with data analysis and use of reporting tools required. Working knowledge of value-based purchasing, value-based care and/or alternative payment model concepts.

OR 

Equivalent combination of higher education/experience. 

Preferred Education:
 Master’s degree in Human Services, Health, Business Administration or Public Health Administration.

Preferred Experience:
Experience in a managed care organization / environment or healthcare setting preferred. Knowledge of population health management, medical expenses and quality performance analysis preferred. Working knowledge of relevant evidence-based and best practices preferred. Proficient in standard office software, and project management tools preferred.

Required License/Certification: 

Must have a valid driver’s license

Location:
  Remote within Trillium’s Catchment area.

North Carolina Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, or Wilson.

 Must reside in North Carolina to be considered for remote status.
 

Deadline for application: 2/13/2025 11:59 P.M.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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