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Client Care Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

Call Center and/or travel industry experience preferred, Strong computer skills, especially in Microsoft Excel, Outlook, and Word, Some higher education preferred, Attention to detail and organizational skills.

Key responsabilities:

  • Answer inbound calls and route appropriately
  • Educate customers on product offerings and build tour packages

Collette logo
Collette https://www.gocollette.com/
501 - 1000 Employees
About Collette
Here at Collette, we’ve been guided travel experts for nearly 100 years. We offer more than 160 tours to destinations on all seven continents. Drawing on our rich history, we are driven by our values of caring more and doing more for our guests. Our Headquarters are located in Pawtucket, Rhode Island with divisions in the United Kingdom, Canada, and Australia. Our global team is comprised of caring travel professionals who believe that travel is vital to a life well-lived, and we take immense pride in delivering extraordinary travel experiences that enhance the lives of our guests and enrich the many communities where we give back. From our charitable Collette Cares initiatives to our support of the travel professional community, we seek to build connections that make a positive impact. With a carefully curated selection of land tours, river cruises, rail journeys, small group tours, and single hotel city stays, we provide our guests with cultural experiences that go far beyond the ordinary. From Italy to Australia to America’s National Parks and beyond, our team of experts has created immersive itineraries that deliver exceptional value along with the kind of inspiring moments that make travel so special. Combining passion and dedication with an innovative and collaborative spirit, our team draws on a diverse set of skills and experiences that often come from being ardent travelers ourselves. If we had to describe it, we would say that “it just feels different” to work at Collette. What sets us apart is that we are a group of people who have come together sharing a love for what we do and our desire to enhance the lives of others through extraordinary experiences. Each member of our team plays a key role in delivering those special, life-changing moments to our guests. Visit www.gocollette.com to learn more!
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Job description

Collette is currently seeking a Client Care Agent to join our Client Team. This is a remote role.  Successful candidates will reside in Western Canada. 

About Collette:  Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.  From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people.  So, what are you waiting for? Your journey starts here. 

Job Summary:

Do you enjoy working in a fast-paced environment? We are seeking an exceptional Client Care Agent who will service the needs of Collette Vacations customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for supporting our sales team and product line under the Retail division of our Client Care Center. Consistent and flawless execution of the booking process is strived for, while upholding a high level of professionalism and friendly interactions with direct consumers, travel agents, and group leaders. The ideal candidate must have a desire to become part of a growing team within a dynamic environment and industry. Exceptional customer service skills and the ability to work nights and weekends is a must.

Job Functions:

• Answer inbound calls and route to the correct team within the company

Educate customers on our product offerings and the advantages of travelling with Collette 

• Build and confirm tour packages within our internal reservation system

• Effectively explain offers and upgrades available across all tour components

• Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team

• Perform to and exceed qualitative and quantitative performance goals and standards

Job Requirements:

• Call Center and/or travel industry experience is a plus

• Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced environment is required

• Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal

• Ability to handle customers with a high level of continuous professionalism 

• Ability to work effectively with all members of the team

• Some higher education preferred 


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center Experience

Other Skills

  • Customer Service
  • Computer Literacy
  • Detail Oriented
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Professionalism
  • Teamwork
  • Prioritization
Are you interested?

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