Vice President, Operational Change Manager

Job information:

• Functional title - Vice President, Operational Change Management
• Department - Operations
• Corporate level - Vice President
• Report to – Director, Operational Change Management
• Location – London 

What you will be doing:

Act autonomously as Operations stakeholder for changes impacting Operations; including the systems Operations staff use and the services they support. Accountabilities include analysis, documentation, testing, external trialing, training and enforcing good governance on project deployments.

• Act as key project stakeholder on critical CLS initiatives and projects.
• Represent Operations division at all project meetings, providing input and challenge throughout the project lifecycle and across all levels of the organization.
• Utilize the Change Management processes to provide  guidance and direction to project stakeholders at all levels..
• Continuously develop and enhance those processes to ensure adequate controls are in place to manage the deployment of changes in line with the CLS risk framework.
• Liaise with Operations’ colleagues, including senior management, to elicit requirements for change. Represent and negotiate with delivery teams to deliver those requirements. Influence strategic direction and planned programs to ensure that process efficiencies are gained.
• Identify opportunities for planned projects to improve quality, efficiency, productivity and customer satisfaction and manage senior project stakeholders to ensure those areas are addressed within the project.
• Manage and maintain strong working relationships with technical teams to ensure improvements are accommodated within the change schedule.
• Direct programme/ project leads to make sure that standards of quality are high, such that the Operational acceptance criteria are always mee and that deployed changes are aligned to desired process improvements.
• Become ‘expert’ in existing and new functionality, operational processes and CLS procedures.
• Utilize expertise to provide comprehensive challenge and understanding of all project documentation, including design documentation, specifications, testing approach etc. Then develop operational procedures, processes and documentation to reflect the impact, ensuring that the changes deliver the sought benefits/improvements within risk appetite and including any necessary interlock with external vendors and / or members.
• Determine requirements and static data approach, then amend or create new static data forms for the collation of static data from CLS members.
• Define operational approval process, parameters and success criteria, secure senior level stakeholder agreement and amend or create scripts and associated documentation to allow members to demonstrate their readiness to participate in CLS services.
• Identify issues, risks or areas of concern and utilize expertise to advise and provide solutions to complex challenges throughout the project lifecycle.
• Where necessary, define, organize and execute Operational UAT and external party trialing.
• Ensure Operations staff are trained and well prepared for all changes that may impact them or the services that they support acting as SME post live.
• Epitomize the behaviors required to support the strong risk culture at CLS, including anticipating and identifying risks, being rigorous and comprehensive in the assessment of risk and placing CLS and its reputation at the heart of all decisions.
• Manage and maintain accountability for the project workload of virtual Operations business partner team to ensure all Operations deliverables are on time and to quality.

What we’re looking for:

 Experience (Essential):

• Strong practical change management experience
• Strong practical exposure to operational and business analysis

Experience (Desirable)

• Experience of working within Financial Services.
• Six Sigma process improvement and project management methodology.

Competencies

• Very strong interpersonal skills
• Analytical and clear in thinking and documentation
• Display gravitas and sufficient confidence to challenge existing ways of working
• Work well under pressure
• Be self-confident and decisive
• Ability to influence and negotiate autonomously
• Proactively challenge issues / blockers before or as they arise
• Be passionate about the quality of service delivery and improvement.
• Build excellent relationships with internal stakeholders at all levels, customers and other external stakeholders
• Good communication skills (oral and written)
• Work well within a team and with external suppliers
• Manage time effectively and efficiently.

Professional qualifications / certifications

• N/A