Scientist II, Field Applications Bioinformatics Support

Scientist II, Field Applications Bioinformatics Support – EMEA, Germany/France

PacBio (NASDAQ: PACB) designs, develops, and manufactures advanced DNA sequencing solutions to help scientists and clinical researchers resolve genetically complex problems.  Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

To extend our team, we are looking for an experienced bioinformatics support scientist with a strong customer focus to enable, support and perform data analysis for our customers and collaborators. In this role, the candidate will be responsible to train customers in PacBio data analysis, support customers pre- and post-sales, perform data analyses, and function as a link between customers and PacBio. The candidate will combine bioinformatics, molecular biology, and software expertise. The ability to communicate with customers and internal teams are key aspects of this role. Our ideal candidate is a well-rounded top performer who can be a key contributor in a fast-pacing commercial environment, interacting with customers, scientists, and engineers from a wide variety of backgrounds. 

The position will be field (home office) based, and regular travel in Germany is expected, occasionally to other countries including the US. Fluency in German is a must, and French/Spanish a plus. Location Germany or France, close to an international airport (or willingness to relocate). 

Essential duties and responsibilities:

• Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi and SBB sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Perform in-house data analysis for troubleshooting and for proof-of-principle studies
• Work closely with key accounts and support large initiatives
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations

Position Requirements: 

Personal Skills

• The role is field based, and up to 30% travel for onsite support and training is expected
• Excellent command in spoken and written English
• Excellent command in either German
• French and/or Spanish fluency is a plus
• Excellent verbal, written, and interpersonal communication skills
• Proven ability and motivation to work independently, i.e. in a home office-based position
• Strong time management, organizational and planning skills 
• Great team player who can effectively integrate internal and field-based activities to support customer needs
• Experience with working cross-functionally
• Customer-focused mindset with the empathy to understand different levels of customers
• Good networking and customer relationship building skills
• Ability to work in a fast paced and growing commercial environment.
• Valid driver’s license and live near an international airport

Technical Skills

• MSc/PhD in bioinformatics, life sciences (molecular biology, biochemistry), or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines. Experience with PacBio data and tools is a plus
• Knowledge of state-of-the-art DNA sequencing analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, variant visualization, transcript mapping
• Experience with bash scripting, Python, R, and WDL/snakemake/nextflow
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Understanding of Unix systems administration, networking, and large-scale compute hardware
• Basic understanding of cloud environments is a plus
• Previous work with a CRM platform is a plus, in particular Salesforce
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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Salary Range:

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All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or careers@pacificbiosciences.com for assistance.

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