Operations Coach

Job Description 

The Operations Coach is responsible for coaching Franchisees and Center Managers to achieve higher sales and profits while protecting and promoting Maaco’s brand image, service, and quality standards. 

Responsibilities: 

Business Consulting/ Reporting:  

• Achieves Position Goals and Datelines: 

• New Center 25 Week Goals/Metrics to include: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score  

• Existing Center: Increase in Sales, Conversion, Retention: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score  

• Weekly Reporting Compliance 

• Continued Increase Annual Convention Attendance 

• Center Support:  Virtual and In Center cadence frequency, presentation documents, and FranConnect Documentation as required. 

• Franchisee Net Promoter Score: 

• Interfaces with marketing to impact lead counts and provides marketing and sales leadership to increase regional revenue growth. 

• Assists franchisee in business planning. 

• Supports sales/production training needs through group meetings and one-on-one in store development. 

• Reviews weekly reporting of revenue, costs and collections, discuss variances from MAACO Operating Model and implement plans for improvement and provides regular review with franchisee. 

• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service. 

• Work with Customer Service to ensure customer complaints are addressed promptly and courteously.   

• Ensure annual certification has occurred and franchisee addresses deficiencies. 

• New and special company initiative communication and implementation to project terms and datelines. 

Franchisee Relations:  

• Effectively impacting region's performance in; Sales, Production, Quality, Service and Image through a prescribed daily cadence as measured by prescribed Key Performance Indicators. 

• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco Operating system through coaching methodology. 

• Provide franchisees with sound financial analysis and KPI review. 

• Provide franchisee’s with respectful, accurate and timely feedback on their performance and the performance of their center.  

• Building trust through respectful communication and dedication, to gain a positive coaching relationships with franchisee’s and key Managers. 

• Consistently meeting all aspects of department standards of performance.  

• Develop PowerPoint based presentations that convey and track action plans and Key Performance Indicator (KPI’s) movement. 

Additional Responsibilities 

• Additional responsibilities as assigned. 

• Timely tracking all Center level contacts into the companies contact tracking system. 

• Creation of PowerPoint presentations for Center, Regional and Corporate Business Reviews. 

• Presenting the PowerPoints to franchisees and corporate staff individually and in group settings. 

Qualifications:  

• Bachelor’s Degree in related field.  

• 2-7 years of multi-unit (franchise/chain) operations experience   

• Ability to provide financial review and analysis to Business Partners and Franchisees 

• Ability to provide sales, marketing and operational leadership.  

• P&L Experience Required  

• Dedication to impacting results…with a can do attitude.  

• Excellent interpersonal communications skills with all levels (crew to ownership).  

• Superior Sales/consulting skills.  

• Open to travel (approximately 60%).  

• Automotive Experience helpful, but not required.  

• Proficient in group training, presentations and public speaking. 

• Proficient in Microsoft Office Suite 

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