Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
Effectuer des tâches administratives générales comme le traitement du courrier, la saisie à l’ordinateur et la maintenance du système de classement pour le programme.
Créer et tenir les dossiers des patients dans le système de GRC en s’assurant que les renseignements saisis sont exacts et mis à jour régulièrement.
Exécuter les tâches administratives essentielles au cheminement des patients au sein du programme.
Agir d’agent de liaison avec les autres membres de l’équipe
Traiter les télécopies (entrantes et sortantes) de la façon et au moment appropriés.
Étiqueter et saisir les documents dans le système de GRC et les lecteurs des programmes
Revoir et analyser les documents pour repérer les événements indésirables
Signaler les événements indésirables
Tel que requis, responsable du traitement des demandes de paiement de la quote-part pour les patients, les pharmacies ou les médecins pour les programmes qui offre une aide au paiement de la quote-part ou des paiements de conciergerie.
Vérifier et tenir à jour différents rapports propres à son lieu de travail en décelant les erreurs, les irrégularités ou les incohérences; faire les corrections requises et en aviser le personnel intéressé.
Participer à divers projets prévus et imprévus en cours au sein du département.
Participer aux séances de formation sur les produits ou les maladies, à l’interne et destinées aux patients.
Communiquer par téléphone avec les professionnels de la santé pour le renouvellement des ordonnances
Gérer les appels entrants et sortants
Se conformer à toutes les politiques, procédures, règles de sécurité et règlements appropriés.
Exécuter les tâches connexes qui lui sont assignées.
PRIMARY DUTIES AND RESPONSIBILITIES:
Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Labeling and attaching documents to the CRM and program drives
Review and analyze documents for Adverse Events
Report Adverse Events
As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
Participate in product and disease training sessions, internal as well as client-driven;
Liaise with HCPs for prescription renewals via phone calls
Manage inbound and outbound calls
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs other related duties as assigned.
EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS :
Diplôme d’études secondaires ou études postsecondaires de préférence.
Formation professionnelle technique ou combinaison équivalente d’expérience et d’études
De 3 à 5 ans d’expérience dans un poste administratif similaire.
Une expérience de l’utilisation du logiciel SalesForce (ou d’un système de GRC) est un atout.
COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES :
La capacité à communiquer efficacement en anglais et en français (oral et écrit) est un atout
Une connaissance approfondie des applications de la suite Microsoft Office est essentielle
Volonté manifeste de changer et d’acquérir de nouvelles compétences
Capacité à s’adapter aux priorités changeantes
Excellentes aptitudes en relations interpersonnelles
Excellentes aptitudes de pensée critique et d’analyse
Sens aigu de l’organisation; souci du détail
Excellentes aptitudes en résolution de problèmes; capacité à résoudre les problèmes de façon efficace et efficiente.
Capacité de projeter une image positive et professionnelle
Capacité à mettre en œuvre des processus se soldant par des pratiques de vérification satisfaisantes.
Capacité à travailler seul et en équipe.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
High School Diploma or Post Secondary schooling preferred
Technical vocational training or equivalent combination of experience and education
3-5 years experience in a similar administrative role
Experience with the SalesForce software (or experience with a CRM system) an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Ability to communicate effectively written and verbal, in English and in French, is required
In-depth knowledge of the Microsoft Office Suite of applications is essential
Demonstrate a willingness to change and to learn new skills
Agility to adapt to changing priorities
Strong interpersonal skills
Strong critical thinking and analytical skills
Strong organizational skills; attention to detail
Excellent problem solving skills; ability to resolve issues effectively and efficiently
Ability to represent a positive and professional image
Ability to implement processes resulting in satisfactory audit practices
Ability to work independently and in a team environment;
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
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