CPT-8028 Customer Service VA at 20four7VA

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

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CPT-8028 Customer Service VA

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior to Senior
MIN. HOURS/WEEK: 15
SHIFT TIME ZONE: CST
SHIFT HOURS: 10AM to 1PM
SHIFT DAYS: M-F
LANGUAGES SPOKEN/PREFERENCE: English
Number of VAs: 1

Responsibilities

• Respond to customer inquiries promptly using company-provided prompts.
• Escalate unresolved customer service issues to the appropriate channels for resolution.
• Collaborate with vendors to obtain updates and provide timely solutions to customer needs.

Required Skills and Experience

• Proficiency with texting applications.
• Experience using Shopify or similar eCommerce platforms.
• Strong written and verbal communication skills in English.
• Prior experience in customer service, particularly in eCommerce and retail, is preferred.

APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED

• Texting applications
• Shopify

CLIENT INDUSTRY: eCommerce and Retail

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!