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Agency Management Specialist

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2-3 years of experience in insurance industry, Strong written and verbal communication skills, Self-starter with a continuous improvement mindset, Owner mentality with accountability for results.

Key responsabilities:

Resolve inquiries from agents and brokers
Assist in onboarding new agencies and agents
Coordinate Salesforce updates and monitor compliance
Support Business Development team in growth initiatives

Nirvana Insurance Insurance Scaleup https://www.nirvanatech.com/

51 - 200 Employees

See all jobs

Job description

Who We Are

Nirvana is on a mission to modernize commercial insurance and enable a safer world. Our technology platform delivers modern insurance & risk management to not only help our customers protect their businesses but actually improve safety for everyone.

To start, we’re transforming the legacy, $750B+ commercial insurance industry through cutting-edge predictive models using real-time IoT data (~50B connected devices by 2030), automation to deliver instantaneous quotes & faster underwriting, & proactive, and data-driven insights to help customers prevent accidents.

Backed by top-tier VCs including General Catalyst & Lightspeed Ventures, Nirvana became the fastest insurtech EVER to launch in Jan 2022 and crossed >$10M run rate in under 6 months, more than 2x faster than best-in-class insurtechs. Our leadership team has helped scale multi-billion dollar companies from scratch including Samsara, Rubrik, Acko & Flexport, and includes industry veterans from Hiscox, AIG, The Hartford & RLI.

About the Role:

We’re looking for an Agency Management Specialist on our rapidly growing Business Development team, where you will have the unique opportunity to collaborate with the Business Development team, Underwriters, and external partners. You will be the first point of contact for our low touch agencies and help the Business Development team complete business critical tasks. Your technical and communication skills will directly contribute to the company’s top line goals. We are looking for an ambitious critical thinker who asks why and offers thoughtful solutions to everyday obstacles.

We’re a distributed team spread across the US and India, with offices in San Francisco, CA & Columbus, OH.

What you’ll do:

Resolve inquiries from agents, brokers, and insureds, acting as the first point of contact for low touch agencies
Assist in onboarding new agencies, offices, and agents, ensuring seamless transitions with clear expectations
Work with internal and external stakeholders to create and manage troubleshooting/problem resolution SOPs
Coordinate regular Salesforce updates including agency profile details and roster changes
Monitor compliance and assist in updating required agency/producer licensing documentation
Triage Business Development inbox inquiries
Support the Business Development team in managing growth initiatives. Ex: Engage producers on submission follow-up, book reviews
Work with the Business Operations team to monitor/report out on incentive programs

About you:

2-3 years of experience in the insurance industry, preferably in the transportation segment
Exceptional attention to detail
Strong written and verbal communication skills with internal & external stakeholders
Self-starter who independently seeks out opportunities to learn and succeed
Continuous improvement mindset by consistently looking for ways to elevate how the work is done. You challenge the status quo, focusing on driving efficiency and improvements that scale with the business
Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself
Owner mentality - take accountability for your actions and results
Successfully able to work in high-growth, ambiguous environments
College degree preferred but not required

Benefits